Company Description

Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We're a global community of more than 2,000 bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the flexibility of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.

Team Description

Our Business Strategy & Operations team sets and drives key business initiatives across the company. We complement and support product, engineering, sales, and marketing teams across three critical areas: corporate and business unit strategy, business planning and sales operations, and business systems and tools development.

Role Description

As an Insights Analyst, you will join the Customer Analytics team which empowers informed, customer-centric decision-making by delivering reliable, insightful, actionable analytics to customer experience teams, product managers, and senior leaders to enhance the customer experience. As an Insights Analyst you are responsible for building a foundational understanding of our customers’ needs to guide decision-making. By developing, analyzing and interpreting customer metrics and operational KPIs, this role supports and advances the company’s customer-centric vision to improve CX from beginning to end.

Your focus will be on providing actionable insights to partners through a deep understanding of the customer experience with applied analytics techniques and business insights. This role isn’t just about performing analytics - it’s also about communicating insights to the business, telling a story with data that answers the “why” as well as the “what” to inform the business strategy.

This is an individual contributor role that requires exceptional analytical skills, bias toward action, strong collaboration and communication skills and a passion for customer experience.

Responsibilities

• Lead end-to-end Key Performance Indicator (KPI) reporting processes, including defining and developing high-impact metrics aligned to business strategy, building and maintaining stakeholder dashboards, driving monthly reviews with operational rigor, and providing context for emerging trends
• Serve as a thought partner and SME for data in specific CX or product areas, bridging the gap between technical and non-technical partners to drive continuous improvement, crafting clear actionable insights to make recommendations to the business
• Perform analytics deep dives that identify opportunities to improve customer experience across the business, from product pain points to assisted or scaled support experiences
• Partner closely with CX and CSO leadership to develop and execute an analytics strategy and roadmap of deliverables aligned to business goals
• Translate complex concepts into implications for the business via excellent communication skills, both verbal and written

Requirements

• 5+ years experience in a data-centric role
• Strong analytical and interpretive skills with the ability to distill copious amounts of data (qualitative, quantitative, secondary, etc.) into an insightful story with actionable recommendations for the business
• Significant experience working with large amounts of data (SQL) and a deep understanding of statistical analysis, common quantitative techniques like regression
• Experience in data visualization tools (for example, Tableau) and with querying large data lakes (for example, Databricks)
• Proven track record of being able to drive work independently and proactively engage with business stakeholders with minimal direction, navigating through ambiguity
• Ability to build strong relationships and work cross-functionally with stakeholders in a globally distributed team 
• Team player with a strong attention to detail and ability to meet tight deadlines
• Curious and analytical mindset, with the ability to create compelling narratives and actionable recommendations from their analyses
• Strong stakeholder management, up to VP level

Preferred Qualifications

• Bachelors or above in quantitative discipline (e.g. Statistics, Applied Mathematics, Economics, Computer Science, Engineering, or related field)
• Experience with Tableau, Databricks, and Snowflake
• Experience with Python/R and git
• Experience with surveys (design, creation, maintenance, analysis)
• Experience with customer experience data and web metrics

Compensation

Ireland Pay Range

€72.300—€97.700 EUR

The range listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change.

Please note, OTE are for sales roles only. 

Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Dropbox is a Virtual First company and is open to hiring candidates in all authorized locations.

Benefits

Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:

• Competitive medical, dental and vision coverage*
• Retirement savings through a defined contribution pension or savings plan**
• Flexible PTO/Paid Time Off policy in addition to statutory holidays, allowing you time to unplug, unwind, and refresh
• Income Protection Plans: Life and disability insurance*
• Business Travel Protection: Travel medical and accident insurance*
• Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food & groceries, and much more
• Parental benefits including: Parental Leave, Fertility Benefits, Adoptions and Surrogacy support, and Lactation support
• Mental health and wellness benefits

Additional benefits details are available upon request.

*Where group plans are not available, allowances may be provided

**Benefit, amount, and type are dependent on geographical location, based upon applicable law or company policy

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.