SAVE THE DATE 🗓 ➡ On May 30th at 12pm PT/3pm ET, we're talking agent empowerment 💪 Devon Mychal, Senior Director - Head of Product Marketing at Cresta, and Christina McAllister, Senior Analyst at Forrester Research, have an exciting conversation in store — and it wouldn't be complete without you! Save your seat to join their discussion about how human-in-the-loop AI in the contact center can be used to unlock the full potential of every agent. Register today: https://lnkd.in/dkth8wKG #humanAI #contactcenter #qualitymanagement
Cresta
Software Development
Palo Alto, California 12,436 followers
Generative AI for the Contact Center
About us
Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results. We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans. Cresta was born out of the Stanford AI Lab and is backed by Greylock Partners, Sequoia, and Andreessen Horowitz. We are proud to be working with companies like Porsche, Cox Communications, Vivint, and Holliday Inn.
- Website
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http://www.cresta.com
External link for Cresta
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Palo Alto, California
- Type
- Privately Held
- Founded
- 2017
- Specialties
- AI, Machine Learning, Voice, Chat, Contact Center, Customer Experience, Digital Transformation, Real-time Coaching, and Real-time Agent Assistance
Locations
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Primary
Get directions
540 Bryant St
Palo Alto, California 94301, US
Employees at Cresta
Updates
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What's the buzz on AI in customer service? Find out in this episode of the a16z (Andreessen Horowitz) podcast, "The Ben & Marc Show", featuring a16z co-founders Marc Andreessen and Ben Horowitz. We're honored to be mentioned as they discuss the role of AI in training contact center agents in real-time, as well as the importance of human-in-the-loop participation in these technologies. Check out what they have to say: https://lnkd.in/dEwwxmeb #a16z #generativeAI #customerservice
Startup Building: Challenges & Opportunities
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Do you know how to empower your agents to drive sales? Learn how to transform your contact center into a revenue-generating powerhouse ⬇ 🆕 We just released our new eBook that explores how to drive revenue using service-to-sales. But first, enjoy a preview with our newest blog: https://lnkd.in/dpsFsp3v Read on to learn how generative AI can transform customer interactions into revenue-building opportunities, and ultimately bring the success of your contact center to new heights! #contactcenter #generativeAI #servicetosales #AI #customerservice
How to turn great customer service into sales opportunities with generative AI
cresta.com
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We had a blast at Reuters Events this week! ⭐ On Monday, Cresta had the pleasure of presenting alongside United Airlines in a dynamic session that highlighted the transformative power of generative AI in elevating productivity and customer experience. 💡 Our session, "United Airlines: Elevating Productivity and CX with Real-time Agent Assist," explored United's journey in deploying generative AI at enterprise scale. 👏 A huge thank you to our speakers, Asif Majeed, Senior Manager, Global Contact Centers at United Airlines, and Barry Chester, Strategic Sales Director at Cresta, for sharing their expertise and insights. Check out some highlights from the event! 📸 #CSX24 #ReutersEvents #GenerativeAI #CustomerExperience
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We are here at Genesys Xperience 2024! 👋 Stop by Kiosk 44 to meet the team and hear why the Forrester Wave: Real-Time Revenue Execution Platforms named Cresta a Leader and an 'Innovation Juggernaut'. #genesysxperience2024 Jeff Stroum Martin Pitkow LeAnne (陈量) Chen Javier Amezcua
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Who's ready to kickoff Reuters Customer Service & Experience West 2024 today? 🙋♂️ Attendees: Interested in how to use generative AI to unlock new levels of success? Stop by our session “United Airlines: Elevating productivity and CX with real-time agent assist” — TODAY at 3:10pm ⭐ Get ready to dive into the latest and most innovative ways AI is transforming customer needs across the enterprise! #CSX24 #CX #AI #CustomerExperience #ContactCenter
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Who will be at Genesys Xperience 2024 this week? 🙋♀️ If you're attending - and interested in winning a $300 Amazon gift card - book a meeting with us at Kiosk 44! We're excited to share the latest developments in our enterprise-grade generative AI software, and even give you a personalized look at the platform in action. Reserve a time slot here: https://lnkd.in/dF7ebyFc #Cresta #GenesysXperience2024 #AI #ContactCenter
Book a meeting at Genesys Xperience 2024
cresta.com
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“Cresta is best for companies looking for a real-time platform with advanced AI that delivers improved outcomes.” 🌟 Words from the Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024, not ours! We’re driving results for our customers, not just showing fancy slides. See why our end-to-end platform was ranked so highly and get Forrester’s full analysis on the market here: https://lnkd.in/deqRfJhT
Cresta named a Leader in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024
cresta.com
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“Innovation juggernaut” has a nice ring to it. 😎 We’re thrilled to announce that Cresta has been named a Leader in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024. In the report, Cresta received the highest possible scores across 15 criteria including: Innovation, Coaching, Automate Administrative Work, Roadmap, and Adoption. For the key highlights on why Forrester named Cresta a Leader, check out our blog and download your complimentary copy of the report: https://lnkd.in/dU-MTPQK
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