Papa’s mission is to support families throughout the aging journey. Every day 11,000 people in the United States turn 65. Loneliness is a disease and Social Determinants of Health have huge impacts on people’s lives. The Papa team and our tens of thousands of Papa Pals are here to provide companionship, support, and care to millions of families.
Backed by amazing partners, Papa has raised over $31M in funding. Our investors include Canaan, Comcast Ventures, Operator Partners, Magnify Ventures, Pivotal Ventures (Melinda Gates’ fund), Initialized Capital, Sound Ventures (Ashton Kutcher’s fund), and YCombinator.
Papa, Inc. is an equal opportunity employer. We proudly support the ParityPledge® for gender and/or racial parity at the highest levels of business.
About the Role
The Analytics Manager (AM), Marketplace, will build, run, and maintain supply and demand planning models that guide the evolution of our marketplace. In addition, the AM will oversee product performance and marketplace health and will feed insights and opportunities for improvement to the product, operations, and growth teams.
Your Responsibilities
Build, run, and maintain dynamic supply and demand planning models with inputs from various internal teams and data sources to:
- inform required supply level of Pals by location to deliver the right levels of demand today and in the future
- inform member enrollment targets by location to deliver financial growth targets whilst ensuring 100% visit attainment
- inform required acquisition spend budget for financial planning
Build and maintain product performance dashboards, analyze data and identify insights and areas of opportunity
Build marketplace health dashboards utilizing Looker or other data visualization tools and provide actionable recommendations to achieve marketplace balance
Act as a thought partner for growth, product, design, and other key functional teams
Proactively identify and explain trends in data, and measure impact and effectiveness of features and experiences
Routinely communicate metrics, trends, and other key indicators to leadership
Manage the development of data resources, gather requirements, organize sources, and support product launches
Track team OKR attainment
Requirements
Non-hierarchical, with a willingness to roll-up your sleeves, multitask and dive into details
A lack of ego, driven by group outcome, not the individual outcome
Committed to supporting a diverse, inclusive, and collaborative work environment
Strategic thinker and highly analytical
Expertise with SQL (and relational databases), G Suite, and data visualization tools such as Looker for data exploration and ad hoc analysis
Experience operating under OKR methodology
Well developed communication skills, ability to explain complex problems, and to share and visualize findings with stakeholders in product, growth, operations, finance, sales, and executive management teams
Demonstrated ability to deal with ambiguity and juggle between multiple priorities, leading high-quality work and adhering to tight deadlines
Non-hierarchical, with a willingness to roll-up your sleeves, multitask and dive into details
A lack of ego, driven by group outcome, not the individual outcome
Committed to supporting a diverse, inclusive, and collaborative work environment
Salary & Benefits:
Market competitive salary
Bonus provided based on individual goals
Health benefits
Health Care, Vision, Dental
PTO + paid holidays (available after 90-days)
401K + matching
Stock Options