Density
San Francisco
11-50 employees
Space analytics for the built environment. Real-time, continuous, and completely anonymous.
Senior Manager, Occupancy Analytics
Senior Manager, Occupancy Analytics
This job is no longer open
At Density, we build the most advanced people-sensing system in the world. Density can tell you how many people are in any room in real-time, with very high degrees of accuracy, and without invading individual privacy. The result of distributing this platform is lower emissions, less waste, better access, safer buildings, and better-designed cities. It is a long-term pursuit and one we could use your help achieving.
Our product is being deployed by many of the world’s most admired brands. What these customers have in common is space. Collectively they own, operate, and occupy billions of square feet of corporate real estate. How the world relates to workspaces and commercial real estate is changing fast, which is why our customers need us now more than ever.
That’s where you come in.
As a Senior Manager of Occupancy Analytics, you will support Customer Success Managers to accelerate our customers’ time to value. It is necessary to be familiar with advanced data analysis and have experience building reports, charts, presentations, dashboard, and other deliverables to support customer-facing presentations and related material.
You will partner with Customer Success Managers and work cross-functionally with Sales, Implementation, Product, and Marketing to help build compelling custom dashboards and analyze sensor data to surface actionable insights for our largest customers. You will create easy-to-use templates to support QBRs and other strategic customer meetings. You will also monitor key customers’ data to spot irregularities and proactively work with the Calibration Team to investigate and resolve issues.
In this role you will:
- Know our occupancy data inside out and have a strong understanding of our customer personas and their most common use cases
- Work with the Customer Success Management and Sales teams to tell compelling stories through Density data
- Use Tableau or a similar Business Intelligence tool to create and manage custom reporting and dashboards based on customer needs
- Act as an ongoing QA for customer data and partner with Calibration, Support, and Product teams to identify, escalate, and resolve issues
- Partner with Customer Success Managers to create and iterate on QBR and data insights templates
- Build out the Occupancy Analytics function through thought leadership, upskilling the rest of the CSM team, and building/managing your own team over time.
The ideal candidate will have:
- 4+ years experience in a customer-facing, data analysis-driven advisory role (e.g. consultant), 2 of which were in a people-management role.
- Familiarity working with data sets using at least one common data analysis/business intelligence tools (e.g. Excel, Tableau, Domo, etc.)
- Familiarity with data analysis, including building dashboards, charts, and presentations to explain data to a non-technical audience
- Experience operating in a fast-paced environment where projects, products, and priorities change frequently
- Creative, resourceful, detail-oriented, and well-organized
- Empathetic attitude with internal teams and customers and overall strong team player
- Comfortable escalating issues and owning path to resolution
- Strong time-management and project-management skills to reliably set and meet deliverable timelines
- Feel comfortable partnering with commercial teams to develop impactful, customer-facing reports and presentations
What we bring:
- A team hailing from places like Apple, Cisco Meraki, Hashi Corp, Stanford, NASA, and beyond.
- More than $100 million from investors such as Kleiner Perkins, Founders Fund, and Upfront Ventures.
- A work environment full of fun, smart, talented, dedicated, and truly kind teammates.
- Our Values: Be Humble; Seek Feedback; and Always Solve the Fundamental Problem. These are not just marketing; we live and breathe them everyday.
- Excellent benefits including medical, dental, vision, mental health, reproductive health, and active living; mandatory PTO and more.
We are looking for candidates who are strong in several areas and have exposure to or interest in the others. Most of all, we are looking for candidates who see themselves as a meaningful addition to Density’s team and culture.
Location: Remote within the U.S., Northeast strongly preferred for proximity to Syracuse, New York.
This job is no longer open