Bolt is hiring a Sr. Associate, Customer Analytics to join our Customer Analytics team. Reporting to the Sr. Manager, Customer Analytics, this role requires strategic thinking and hands-on execution to derive insights and implement scalable programs. The Sr. Associate will be expected to have a deep understanding of Bolt’s merchant data and be able to create complex queries to gain insights.

This team supports Customer Success Managers by leveraging storytelling with data to prove the value of Bolt to merchants. This is also a cross-functional role where the Sr. Associate will be expected to influence and support initiatives across the Go-to-Market function. The role may also require attending calls/meetings with key customers from Mid-Market to Strategic accounts. 

Sample projects include:

• Developing, from start to finish, merchant dashboards/reporting for internal and external audiences
• Operationalizing quarterly merchant analytics, insights and presentations
• Uncovering new merchant insights through data exploration to be included in marketing collateral such as this eBook

Bolt is truly a unique place where you can be part of a collaborative team and have a strong impact on how things get done. See how Bolt is moving forward with its Conscious Culture and the four-day work week. 

What you’ll do

• Collaborate with the Customer Success team and surface data driven insights to help drive business reviews
• Utilize convincing storytelling with data in order to show the value of Bolt and to provide actionable recommendations
• Synthesize external industry data with internal analytics for a more holistic view of the Customer’s business
• Create dashboards that are highly adopted by stakeholders 
• Benchmark account performance and understand key account trends to proactively suggest actions through data-based recommendations
• Build cross-functional relationships (i.e. Marketing, Sales, Product) and support ad hoc analyses needed

What would set you up for success

• BA degree in a quantitative field (Economics, Statistics, Mathematics, etc)
• 3+ years of relevant experience. Relevant roles would be in Management Consulting, Strategy & Analytics, Business Intelligence, CE Operations
• Experience with SQL, BI tools (Looker, Metabase, QuickSight, Google Sheets), and forecasting/modeling
• Ownership mentality; ability to manage projects end to end with little oversight
• Excellent communication skills - ability to tell stories with data and present to a non-technical audience
• Experience in eCommerce or FinTech is a plus