The 5CA Work-From-Home Agent — now available worldwide. A fully-equipped, gaming-savvy, CX superhero — ready to support players across the globe. Get yours today… or better yet, become one 💙 #remotework #support #gaming #cx
5CA
Outsourcing and Offshoring Consulting
Utrecht, Utrecht 48,649 followers
The fan-made CX company
About us
5CA is a remote-first CX company working with passionate agents from all around the world. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds, and champion diversity and inclusion in all that we do.
- Website
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https://5ca.com
External link for 5CA
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 1,001-5,000 employees
- Headquarters
- Utrecht, Utrecht
- Type
- Privately Held
- Founded
- 1998
- Specialties
- Customer Service, Consumer Contact, Customer Care, Technical Support, Customer Support, Gaming Support, and Community Management
Locations
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Primary
Stationsstraat 154
Utrecht, Utrecht 3511EK, NL
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200 Spectrum Center Dr
300
Irvine, California 92618, US
Employees at 5CA
Updates
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Did you know⁉️ The first true video game in public view was "Tennis for Two" in 1958. It was a two-player tennis simulation where players used knobs and buttons to volley a ball back and forth. While other early electronic games existed, "Tennis for Two" is recognized as the first to utilize graphical display and interactive gameplay elements that resemble modern video games. 🕹️ Game on in 1958? #fridaybuzz
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Legends clash. You decide the GOAT 🫵 #fridaybuzz
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One of the standout moments from Game Quality Forum Global? Our power-packed session featuring Rafn Herlufsen from CCP Games and 5CA's Tim de Rooij. Together, they dove into CCP’s Proactive Outreach program, a next-level approach to player experience and support. Insights, innovation, and inspiration all in one session 🔥 🙌 A big thank you to everyone who joined us in the Player Support and Community tracks. Your presence made the conversation even more meaningful! #GQF2025 #CX #proactivesupport
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Project: 5CAST 🎙️ Our own podcast series, where we'll be diving into the innovations and challenges that shape the future of CX, is coming soon. Expect short, snappy video episodes packed with valuable insights. Stay tuned. #customerexperience #innovation #5CAST
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The most expensive in-game item ever sold is a digital planet that cost $6 million 💰 Fact or Fiction? Comment your guess below! #fridaybuzz #factorfiction
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📣 Did you miss our latest webinar on Scaling Global Support with AI-Driven Language Solutions along with CCP Games? No worries, we've got you covered. You can now watch it on demand: https://bit.ly/4etVGEh #AI #playersupport #translation
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5CA x Game Quality Forum Global Our own Elliot Hollander and Tim de Rooij will be on-site in Lisbon for an action-packed week of meetings and activities, including our own session along with CCP Games: Increasing Player Retention and Easing Onboarding with Proactive Outreach. Legends, guardians, warriors, your seat is ready ⚔️ See you in Lisbon! #gqf #playersupport #cx #gaming #playerexperience
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Did you know⁉️ In Pac-Man, the behavior of the four ghosts (Blinky, Pinky, Inky, and Clyde) is governed by specific algorithms that create a mix of predictable and strategic movement. These behaviors were designed by Toru Iwatani and Namco developers to create an engaging and challenging game. 🟥 Blinky's (Red ghost) behavior is to chase Pac-Man directly. 🟪Pinky's (Pink ghost) behavior is to ambush from the front. 🟦Inky's (Blue ghost) behavior is complex, influenced by both Pac-Man and Pinky. 🟧Clyde's (Orange ghost) behavior switches between chase and scatter. Which is the toughest one to outsmart? #fridaybuzz