GitHub helps companies, organizations, and groups of individuals succeed by allowing them to build better software, together. We're looking for a Business Analyst to support analytical rigor, process improvement, tool deployments and hands-on delivery of key operational processes within a quickly growing Customer Success Organization . In addition to technical skills, a candidate for this role must exhibit extraordinary attention to detail and project management skills. This is a true Business Analyst role (not a data analyst) who will primarily focus on projects that will help us scale our team and operations teams ranging from process improvements to new tool rollouts.

As we continue to grow and scale, this role will work closely with multiple teams across the organization. As a key subject matter expert a number of individuals and teams will need your insight and data analysis, from Finance, Marketing, Legal, Deal Desk, Services Delivery, Partner ecosystem, Product and Program Management. GitHub is an exciting place to work and you'll be an important contributor and join a tight-knit environment of technical and business-minded individuals.

Responsibilities:

• Help to develop and define processes across our support and  sales cycles (end to end), including process flows and visualizations and supporting analysis and data. 
• Execute key Operational processes within Customer Success while analyzing onducting analysis to identify areas for process optimization and work with Program managers to execute.
• Extract data sets [inc. working with Power BI/Looker etc], aggregating, checking quality and then uploaded and disseminated to different systems to provide centralised views [e.g. into Sales Force]. 
• Taking data from disparate systems and aggregation and visualisation of the data to help communicate to stakeholders. 
• Use your Business Analytical skills in taking data and understanding context with processes to pull together gap analysis, risks, opportunities and formulating into  key business recommendations. 
• Build and apply automation and process enhancements to gain efficiencies and accuracy in the data and its use across our business. 
• Collaborate with key cross departmental stakeholders to gather business requirements and identify potential impacts across the business areas from Sales to Support among others. 
• Collaborate with cross departmental teams to effectively drive projects to success: sales entry / exit criteria, process risk mitigation, documentation and enablement, timelines, etc.
• Provide coaching, mentoring, and leadership to fellow team members.

Minimum Qualifications:

• 3 years of hands-on experience working in Business Analyst role with a competency in Salesforce.com, Excel, Lucidchart or Visio, and detailed process documentation.
• Able to work effectively within a distributed enterprise environment (our team as well as the stakeholders we support are upwords of 70% remote)
• Excellent verbal and written communication skills (we write, a LOT)
• Proven experience handling conflicting priorities and personalities
• Demonstrates problem solving, decision-making, process-improvement, strong organizational and analytical skills.
• Ability to independently manage deliverables and expectations across multiple key stakeholders.

Preferred Qualifications:

• 5+ years of hands-on experience working in a Business Analyst role supporting speed of sales and support environments
• Skilled at building and deploying automation across data and systems to help drive efficiency and quality.
• Experience of handling large and complex data sets and the extraction and upload of these data sets across multiple corporate systems.
• Experience at monitoring and maintaining quality Assurance processes on data. 
• Project management training and/or experience preferred.
• Demonstrate a mastery of analyzing complex business problems
• Strong intellectual curiosity and capabilities, we always get the job done, but how can we do it better?