About GitHub

As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 100 million people, including developers from 90 of the Fortune 100 companies, use GitHub to build amazing things together across 330+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.

Locations

In this role you can work from Remote, United States

Overview

GitHub is the place where over 83 million developers host and review code, manage projects, and collaborate on the software that powers the modern world.

GitHub’s Revenue Analytics team is on a mission to empower customer success and sales teams with data and insights and improve productivity and efficiency for our internal teams. We are looking for a Data Analyst to play a key role in support of our Customer Success team. This role provides an exciting opportunity to establish the foundation of analytics data models and enable Customer Success teams with rich data & insights. In addition to exceptional technical prowess, successful candidates for this role must exhibit extraordinary attention to detail, project management skills, be able to quickly build relationships with cross company partners and be responsive in a rapidly growing environment.

This role will work closely with multiple teams across the organization as we continue to grow and scale. The candidate will serve as a key subject area expert and will be responsible for reporting on data and metrics that will help inform Customer Success, Sales, Finance, and Product decisions. This role will also pair closely with our Data Science and Data Engineering departments to assist with ETLs and rationalizing disparate data sets.

GitHub is an exciting place to work and you'll be an important contributor and join a tight-knit environment of technical and business-minded individuals.

Responsibilities

• Be the data subject matter expert and analytics point of contact within Customer Success and Revenue organization 

• Develop comprehensive dashboards and data models to facilitate informed decision-making

• Partner with Customer Success and Revenue leadership to assess metric needs and compile reporting requirements

• Partner across stakeholders, operations, engineering teams to continuously drive improvements to data quality and sustainability

• Deliver insights via ad-hoc analysis in support of leadership asks, strategic initiatives and business reviews

• Drive enablement and communication of BI tools and data assets

Qualifications

Required Qualifications

• 5+ years experience in data analysis and reporting, business intelligence, or analysis with Customer Success, Product or Revenue teams OR Bachelor's Degree in Statistics, Mathematics, Analytics, Data Science, Engineering, Computer Science, Business, Economics or related field

• 1+ year(s) experience with using SQL, Python, Kusto, Airflow and other ETL / data modeling tools for collecting, organizing, analyzing and manipulating data.

• 1+ year(s) experience with using PowerBI or other visualization tools, data modeling and presenting analysis to stakeholders

• 1+ year(s) experience working with cross-functional teams and stakeholder management

Preferred Qualifications

• Experience with providing reporting and analytics around account health, growth, adoption, churn for Customer Success teams preferred

• Knowledge of data science methodologies and statistical modeling (experimental analysis, predictive modeling, propensity scoring etc.)

• Experience with tools such as Zendesk, Salesforce, Workday a plus

• Understanding of GitHub Developer Workflow (Issues, Pull Requests, etc.)

• Experience working with OAR/OKRs and other goal-setting techniques

• Experience with Azure Data Products (Azure Fabric, Azure Data Factory) a plus

Compensation Range

The base salary range for this job is USD $73,500.00 - USD $195,000.00 /Yr.

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

GitHub values

• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive

Manager fundamentals

• Model
• Coach
• Care

Leadership principles

• Create clarity
• Generate energy
• Deliver success

Who We Are

GitHub is the world’s leading AI-powered developer platform with 100 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let’s change the world, together.

EEO Statement

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!