About the role
Shopify is one of the greatest engines for economic independence on the planet and our mission has never been more important to the world than it is right now. The world needs more Shopify. We have a massive opportunity and urgent obligation in front of us. It’s time to take action so we can focus on the most important thing: making commerce better for everyone.
Shopify’s Infrastructure Team is a team of 300+ engineers responsible for our global cloud infrastructure, networking, data infrastructure, observability, and resiliency. Teams include Production Engineering, SRE, Data Platform, and Engineering Operations ensuring our merchants are able to sell, Shopify engineers can build amazing products and services, and continue to scale to exceed the needs of our merchants 24x7x365.
Mandate:
The Engineering Operations (EngOps) Team provides embedded business support to the Infrastructure Team. In this role, you will support the Data Platform group to manage key partner relationships, drive large cross-functional programs, and support financial planning. You will partner with the Data Platform leadership team to set priorities and communicate with internal stakeholders to support our data platform team to scale efficiently and sustainably with Shopify.
How you will make an impact:
Partner with the Data Platform senior leadership team to have a deep understanding of their goals, influence strategic priorities, plan the roadmap and development cycles, and ensure open communications with stakeholders.
Manage relationships with key vendors and partners. Drive day-to-day collaboration, devise partnerships strategies, negotiate product purchases, and create financial forecasts to assist with contract negotiations.
Lead efforts with engineering collaborators to deliver key cross-functional projects. Help Shopify prepare for Black Friday Cyber Monday (BFCM) and adopt new data management systems.
Represent your stakeholder team in collaborations with other Shopify teams, such as finance, legal, procurement, and commercial teams.
Lead cross-functional teams through ambiguity, considering the financial, operational, and technological implications of complex decisions.
Use data to measure success. Work in tandem with Data Science teams to extract insights, building dashboards as necessary.
Qualifications
Entrepreneurship mentality. Must be a self-starter, self-motivated, able to work independently, and possess strong team and time management skills to extract insights without all information/data readily available. You are passionate about Shopify’s mission of making commerce better for everyone.
You are an excellent communicator who has an ability to successfully communicate with both technical and non-technical stakeholders. You have excellent spoken and written communication skills that are necessary to thrive in a globally distributed team. You have experience executing and communicating details of large, complex, technical projects.
Proven experience leading and executing complex, cross-functional programs. Strong problem solving and project management skills are a must.
Consistent demonstration of leading through and exercising good judgment in ambiguous circumstances. Ability to navigate situations and teams to deliver impact in any situation.
Strong background working in, and passion for, technology. You may have some programming experience, understand how software systems are built, and can quickly comprehend new technologies at a high-level.
Demonstrated experience in analytics, including advanced proficiency in Excel and knowledge of SQL. Comfort with data visualization and dashboarding.
Tech/e-commerce company experience, ideally experience negotiating with vendors, partners, or clients.
Strong data-informed storytelling and decision making.
#LI-SK2 #LI-REMOTE
Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.
At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.