Enterprise Insights Analyst
- Global
- Sales and Account Management
About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About you
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
Before you apply, consider if you can:
- Care deeply about what you do and about making commerce better for everyone
- Excel by seeking professional and personal hypergrowth
- Keep up with an unrelenting pace (the week, not the quarter)
- Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
- Bring critical thought and opinion
- Embrace differences and disagreement to get shit done and move forward
- Work digital-first for your daily work
About the role
Shopify has redefined commerce, raising the standard for how companies of all sizes sell their products and services online and off. With 1,000,000+ merchants in more than 175 different countries, and the most innovative platform on the market, we continue to grow rapidly while constantly looking for new ways to impact and disrupt markets.
The Revenue Excellence team is looking for an Enterprise Insights Analyst role to support our Merchant Acceleration business. This role is an IC (individual contributor) role and will be a member of the Enterprise Revenue Excellence team. Revenue Excellence builds and orchestrates insights through to action. It involves the build of assets and analytics, the orchestration of field action ultimately with the aim of identifying actions and insights that can ensure revenue delivery and gap closure plans. This team is commonly known as Sales Strategy and Operations outside of Shopify.
The ideal candidate will lead our efforts to develop and drive actionable insights for our Enterprise sales teams. They will bring a strong understanding of data analysis, data visualization, and how data is used to drive commercial performance in a sales and post-sales context with capability to facilitate cross functional alignment on analytics requirements.
Qualifications
- 4+ years of experience in building reporting and analyzing data supporting sales / post-sales teams in analytics, metrics and business intelligence roles
- Revenue Systems and Process Experience - You have some experience/understanding in how B2B / SaaS sales and post-sales processes and workflows are managed and metrics are used to evaluate performance
- Experience with analytics and data visualization applications (Looker Data Studio, BigQuery, Tableau, PowerBI) with intermediate ability to write SQL queries and advanced Excel skills
- Proven track record of developing and implementing analytics program for multi-product SaaS or eCommerce/FinTech businesses
- Analytical - You are able to dissect a sales forecast and identify the implications, risks, and inconsistencies and identify where actions / programs / analysis is needed
- Thrive on change - Commerce is always evolving, Shopify is ever-changing, and change is constant.
- You love your craft - You have a demonstrated ability to work with data and ambiguity and build analytics assets that are well designed and easily useable by target audiences
- Merchant obsessed - You are customer-focused and do the right things the right way every time.
In this role you will
- Drive the design, development, maintenance, and automation of ongoing metrics, reports, analyses, dashboards, for the Enterprise sales team at Shopify
- Work with cross functional partners across revenue operations, data science, finance, merchant acceleration teams to identify analytics and needed assets to drive revenue confidence
- For more advanced analytics, identify business requirements and work with data science to build to spec
- Enable end-users and leaders on analytics assets and run intake processes to track requests, highlight key insights to stakeholders
We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. And remember, we want to know what you're really interested in building and why you want to build it at Shopify, so please give us as much detail on this as you'd like in the answers on the next page. 👍 📖
Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.
At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.
All your information will be kept confidential according to EEO guidelines.
The shape of a Shopify career
Ben joined Shopify as a frontline Support Advisor with no background in programming or computer science. He’s now a Director of Engineering. Spanning 10 jobs on 7 teams in 9 years, Ben’s Shopify career path has twisted and turned as he’s worked relentlessly to pursue a career as an engineer and adapted to the pace of change—all fuelled by personal and professional hypergrowth.
Our mission as a company is to spread entrepreneurship and help individuals become their own bosses and take control over their lives. I truly believe this mission and value in extreme personal growth and development extends to what’s expected as a Shopifolk. Shopify doesn’t like to tell people what to do. Not only is your career in your own hands, a lot of your day-to-day is too, which can be jarring for many people. To thrive here, you need to be someone who’s willing to take big bets on yourself and figure things out on your own.
Director, Support & CX Engineering
Ben’s growth trajectory
2014-2016
- A support advisor for 2 years
- Studied dev skills. Learnt about our API. Became first API support person. Found bugs to fix.
- Eventually became a software dev
2017-2019
- Helped launch first finance product for merchants
- Became senior dev and launched new support contact centre
- Led a team as a dev manager
2020-2022
- Scaled a team from 4 to 60+ as a senior dev manager
- Became Director for Support and CX Engineering