GitHub’s Revenue Analytics team is on a mission to empower customer success and sales teams with data and insights and improve productivity and efficiency for our internal teams. We are looking for a Senior Data Analyst to play a key role in support of our Customer Success team. This role provides an exciting opportunity to establish the foundation of analytics data models and standardize reporting to enable Customer Success teams with rich data & insights. In addition to exceptional technical prowess, successful candidates for this role must exhibit extraordinary attention to detail, project management skills, be able to quickly build relationships with cross company partners and be responsive in a rapidly growing environment.

This role will work closely with multiple teams across the organization as we continue to grow and scale. The candidate will serve as a key subject area expert and will be responsible for reporting on data and metrics that will help inform Sales, Finance, Marketing and Product decisions. This role will also pair closely with our Data Science and Data Engineering departments to assist with ETLs and rationalizing disparate data sets. 

GitHub is an exciting place to work and you'll be an important contributor and join a tight-knit environment of technical and business-minded individuals.

Responsibilities

• Be the subject matter expert and analytics point of contact within customer success and support organization 
• Build and maintain data models and dashboards 
• Provide data, analysis, and insights to support business decisions
• Deliver and present insights and enablement communications of BI tools and data assets
• Partner with Customer Success and Support leadership to assess metric needs and compile reporting requirements.
• Partner across stakeholders, operation, engineering teams to continuously drive improvements to data quality and sustainability
• Assist in ad-hoc analysis in support of leadership, strategic initiatives, capacity models and business reviews.

Required Qualifications

• 8 years experience in data analytics preferably supporting Customer Success and Support, Revenue, Growth, or other GTM functions in a technology/SaaS company
• Proficiency using SQL for collecting, organizing, and manipulating data.
• Strong data modeling knowledge and creating ETL pipelines 
• Extensive experience working with Power BI 
• Demonstrates problem solving, decision-making, and process-improvement skills.
• Experience conducting business analyses, often leveraging disparate data sets, to describe business/customer narratives and presenting to stakeholders in a clear, concise manner

Preferred Qualifications

• Knowledge of data analysis tools (Python, R) and statistical modeling (experimental analysis, predictive modeling, machine learning, etc.).
• Experience with Zendesk, Salesforce, SurveyMonkey and Discourse a plus
• Understanding of GitHub Developer Workflow (Issues, Pull Requests, etc.)
• Experience working with OAR/OKRs and other goal-setting techniques
• Experience with Kusto and other Azure Data Products (Synapse Analytics, Azure Data Factory) a plus

Minimum salary of $89,200 to maximum $201,000.

At GitHub certain roles are eligible for additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.

Location: In this role, you can work remotely from anywhere in the United States or onsite in one of GitHub’s U.S. offices (San Francisco, Bellevue, Raleigh).

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