Your Role:

Team members are encouraged to take the time to provide customers with their full attention by carefully listening to and observing their needs. Demonstrate that they care by consistently being friendly and approachable. Exhibiting consideration for their time by listening emphatically, asking questions, and recommending solutions based on their described needs and objectives. All to ensure customer expectations are exceeded.

Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

Your Impact:

• Facilitate implementation and configuration of client SolarWinds product deployments.
• Provide clients with business process focused customization of their deployed SolarWinds products.
• Deliver training on SolarWinds products and broader monitoring principles to clients.
• Analyze business requirements and design value-add SolarWinds implementation solutions.
• Prominent knowledge of all SolarWinds applications and modules. Initial baseline training will be provided.
• Perform system related diagnosis based on monitoring results.
• Conduct product level root cause analysis and help guide client through SolarWinds support process to address identified opportunities.
• Perform as a subject matter expert regarding the use of SolarWinds products as they apply to key industry technologies.
• Provide some SQL database configuration, support, and consultation.
• Travel on-site to client facilities on average of 40%.
• Obtain and maintain SolarWinds Certified Professional (SCP) certifications.
• Identify and escalate potential scheduling conflicts, tasking concerns, and blockers to achieve Statement of Work responsibilities.

Your Experience:

• United States citizenship required.
• Ability to obtain and maintain a United States government security clearance is required.
• 2+ years of experience with hands-on server and network administration for medium or large businesses.
• 2+ years of experience with industry-standard monitoring technologies like SNMP and WMI.
• Experience in high availability system configuration, troubleshooting, and performance optimization.
• Strong verbal and written communication skills with experience detailing technical solutions to administrators, end-users, and leadership.
• Strong understanding of SNMP, SNMP traps, and Syslog is a plus.
• Experience with SolarWinds or other related technologies (Nagios, Prometheus, etc.) a plus.
• Solid understanding of Microsoft Windows Server OS administration and troubleshooting.
• Ability to work effectively in a mixed remote and office-based team.