Five9

San Ramon, CA
1,001-5,000 employees
Five9 delivers the most reliable cloud contact center that empowers organizations to deliver extraordinary customer experiences. Request a demo!

Senior Data Engineer

Senior Data Engineer

Our analytics team is looking for a Senior Data Engineer to play a crucial role in implementing, improving, and influencing five9 business performance and take our BI to next levels. As part of the analytics team you will lead and innovate anomaly detection solutions from high-speed and large volume events collected in real-time from large number of sources. You will need design and implement system to provide recommendation on improvement initiatives that continually drives focus to improve the customer experience. Your experience and enthusiasm will inspire others to position for long-term solution success. Are you ready to embark and lead in this exciting role? This position is open to qualified applicants nationwide. Candidates residing within 50 miles of our San Ramon, CA or San Francisco, CA offices are required to be in the office three days a week (Mondays, Wednesdays, Thursdays).

Responsibilities: 

  • Taking a lead role to enhance observability into the Five9 platform.
  • Responsible for anomaly detection based on time-series high-throughput events and root cause analysis. 
  • Work with large data sets translating business requirements to actionable items.
  • Be the owner, report the visual story and help teams deliver impact through data experiences.
  • Work with developers, making the data extensible to automate data-driven workloads.
  • Help influence and integrate real-time anomaly detection to the underlying ETL pipelines.
  • Scope requirements and prioritize accordingly.
  • Be responsible for maintaining security and data access models.

Requirements:

  • 4+ years of experiences in building applications and services in one of AWS and GCP cloud platform. 
  • 2+ years of experience in developing big data streaming applications (Dataflow is a plus).
  • Good knowledge of statistical modeling, anomaly detection, and contextual root cause analysis.
  • Good understanding of ETL pipeline and data warehouse. 
  • Solid business intuition, detail-oriented with a high standard for accuracy
  • Strong software design, complexity analysis, development and debugging skills in Java and/or python.
  • Demonstrate excellent written and oral communication skills
  • Positive, self-motivated and enthusiastic attitude with a strong sense of ownership.

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