We are hiring for an experienced BI Product Support Engineer!

About us:

Zone & Co's recent acquisition of Satori has provided us with many opportunities to continue to grow our (now combined) teams. Satori Reporting offers the only pre-built Power BI reporting solution for NetSuite. Together we can accelerate global NetSuite development and adoption with a broader product offering and extensive expertise in NetSuite and business operations. Zone & Co. is a premier NetSuite Solution provider, a proud member of the Suite Developer Network, and creator of the #1 cloud billing & revenue solution - ZoneBilling. We work daily to change the way businesses innovate at scale using comprehensive cloud technologies built from core cloud systems - like Oracle NetSuite. We design our products to solve the real-life challenges of our customers, which we know all too well as ex- CFOs, Accountants, Project Managers, Developers, and more.

About Satori Reporting

Within business applications, there is a treasure chest of data. Our mission is to enable our customers to transform it into translatable information that yields actionable insight and value to driving strategic business decisions. We facilitate enterprise-wide reporting with centralized data and a single version of the truth for our customers’ reporting needs. While Satori has pre-built data models for many ERP systems and access to hundreds of pre-built connectors, we are proud to be NetSuite’s only pre-built business intelligence solution with a data model and full ETL processes that can support the most complex and customized configurations. We are proud to be certified partners of both NetSuite and Microsoft.

About the job:

This BI Product Support Engineer position focuses on day-to-day operations and support of Data Warehouse and Template App products and customers. In this role, you will be responsible for monitoring and supporting each customer’s daily refresh operations and providing support to customers’ questions and submitted support requests. In addition, developing processes to further automate the support and monitoring process.

Your day-to-day as a BI Product Support Engineer at a glance

• Monitor operations and health of each customer’s installation.
• Work support ticket queue to resolve issues submitted by customers or Zone employees as it relates to the DW and TA products.
• Develop processes and automation to improve visibility into issues and response time to resolution.
• Provide monthly and quarterly metrics as it relates to support such as the number of tickets, average response times etc…

• 3+ years of Power BI and Azure Experience
• 2+ years of Azure SQL/TSQL
• Some experience with PowerShell scripting is necessary.
• NetSuite experience a plus
• Customer-focused mindset

Benefits at Zone are all about helping you lead a fulfilling life outside of work. We know work is only one part of your life, so we do everything we can to support it.

We offer fully paid parental leave. We celebrate no-Friday weeks during the summer (every other Friday off). We provide an initial stipend for setting up your home office. All on top of fully covered, top-tier health insurance and unlimited vacation. See our full list.

Zone and Co is an Equal Opportunity committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.