Want to infuse a $25B sector of the insurance and real estate industry with predictive analytics and a tech-forward customer experience? Yearning for a startup culture within a profitable nationwide company? Join Doma and send an entirely new type of real estate model into the wild.
Doma is a top 10 title and escrow provider, and through its family of companies - NATC & NATIC - is able to impact 90% of real estate transactions in the US. States Title is intelligently transforming closings by applying machine intelligence to the age-old processes and procedures in the $25B Title and Settlement industry. Making residential real estate simple and efficient, and allowing lenders to close more loans, faster, and at a lower cost.
Doma is looking for a Data Analyst to join the Customer Success team to run customer-facing data analysis in the spirit of creating a differentiated customer experience. You will develop and manage customer-specific dashboards, run analysis and summarize key insights from the vast amount of data captured by Doma. You will create reports that will be used by the customer success team to highlight business value and areas for operational efficiencies, as well as generally support the flow of data across the Enterprise team systems.
You will be responsible for the success of new and existing customers throughout the customer lifecycle; from pre-implementation scoping through onboarding, adoption and expansion. You will communicate regularly with end users, champions and executive sponsors to increase satisfaction and customer health. You will define and execute growth and retention strategies, conduct periodic performance and business reviews, and drive customer advocacy resulting in case studies, references and referrals. You will act as a liaison between the customer and the Sales, Product, Operations, and Marketing teams to represent the voice of the customer in strategic discussions.
We believe the most valuable investment we can make - and the greatest boost we can give to your career - is to build an outstanding team of colleagues who are passionate about our mission.
We currently offer the following benefits and will continually evolve them with the goal of efficiently attracting, retaining, and leveraging the very highest quality talent.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.