Company Overview:
FreshBooks has an ambitious vision. We launched in 2003 but we’re just getting started and there’s a lot left to do. We're a high-performing team working towards a common goal: building an extraordinary online accounting application to help small businesses better handle their finances. Known for extraordinary product and customer service experiences and based in Toronto, Canada, FreshBooks serves paying customers in over 120 countries.
The Opportunity – Data Analyst, Support
Location: Canada, Remote
Department: Data & Analytics
The Analyst will enable FreshBooks Support teams to understand how various aspects of their business is performing, the goal is to facilitate a data driven approach to managing their teams and customers (both internal and external). These insights help manage utilization and prioritization of Support resources across Support channels such as phone, email and social. The right person for this job will love to troubleshoot a problem and have a knack for translating data into insight and presenting that information to non-technical users. Apart from the Support teams, you will be collaborating with your manager and a team that includes other analysts, data scientists, financial analysts, and product developers all working together to drive growth at FreshBooks.
What you’ll do:
What you have:
Why Join Us
We're an ambitious bunch, with our eyes laser-focused on shipping extraordinary experiences to small business owners. You will be surrounded by hardworking team members who share a common vision for what an amazing software company could be, and have the opportunity to help build an elite one.
Apply Now
Have we got your attention? Submit your application today and a member of our recruitment team will be in touch with you shortly!
FreshBooks is an equal opportunity employer that embraces the differences in all of our employees. We celebrate diversity and are committed to creating an inclusive environment for all FreshBookers. All applicants are evaluated based on their experience and qualifications in relation to this position.
FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone 416-780-2700 and/or accessibility@freshbooks.com.