The individual will assist Customer Success with scope, prioritization and product delivery; including managing feature definition, changes and enhancements, and identifying new implementation opportunities.

This involves gaining a comprehensive understanding of business priorities and needs, documenting current state processes, developing roadmaps that align to strategic objectives and developing measurable ways to use the product(s) and data to drive business decision making. We require analytical minds to craft and analyze key performance indicators to track value and usage to drive development strategy and prioritization. The expectation of the Product Manager includes being comfortable navigating ambiguity, adept at problem solving, effective at communicating, and strong at critical and analytical thinking

Your Work at Highwing

• Synthesize product vision, customer feedback, engineering, and design capabilities to define a shared vision roadmap, prioritize, plan initiatives to create massive value through data science and subsequent integration of that data science work into our user experience
• Engage with all levels across the enterprise
• Serve as a conduit of knowledge between functional and technical teams
• Communicate regularly with individuals both within and outside of our team
• Define metrics to quantify value and ideate to find new ways of delivering value with the product
• Develop plans for continuous service to support implementation of products
• Take ownership of resolving any outages, including communication with stakeholders, management of resources, ensuring resolution, and continuous improvement.