Why Join Us

User Interviews is a fully remote team (even in the before times). We are proactive about staying connected to one another despite not sharing the same physical space. Remote culture is real and we care about it—a lot. 

We’re a team of doers. You’ll be fully supported by your manager and team, but there won’t be anyone peering over your shoulder. You’ll be expected and trusted to take ownership of your work, and to communicate clearly and transparently with your distributed teammates. 

On a related note, we’re very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement. 

About User Interviews

At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once you’ve done that once, do it again. Start having constant conversations. In short, make customers your #1 priority through user research.  

That’s why we exist. We help teams set up those conversations, allowing them to discover and embrace user insights. We currently do that by making it fast and easy to talk to customers, or potential customers, to help with product, design, or marketing decisions. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify.

Analytics at User Interviews

The mission of the Analytics team at User Interviews is to own all of the company’s data and to analyze it in ways that help us make better decisions. We work with every team at the company across many diverse data sets.

About the Role

As a Data Scientist, you’ll be embedded with a Product team and involved throughout projects, from planning to building, to assessing.The team will look to you to explain current behavior and be a leading voice in where we should go next. 

Responsibilities 

• Use analytical skills to create and test hypotheses, and visualization/presentation skills to communicate results to the rest of the team.
• Collaborate with Product Managers, Engineers, Designers, and other teammates to ensure we have the data we need, formulate analysis plans, and complete high-impact reports.
• Work with large data sets across multiple problem areas. This includes vetting new datasets as they come in, and developing deep intuition about how all of our data fits together. 
• Focus on automating reporting tools and dashboards so that we can spend more time on the most complex problems. 

Some sample projects that the Data Science team has helped with: 

• How can we improve customer retention? 
• What should the Product team build next? Once it’s built, how does it perform? 
• What predicts how well we fulfill our customers’ needs? 

Qualifications

Minimum: 

• Proficiency in SQL, and either R or Python
• Knowledge of statistics and other data analysis methods
• Experience working with large, complex datasets
• Ability to verify, analyze, and present data in ways that other stakeholders can internalize

Preferred:

• Bachelor’s or Master’s in a quantitative field (e.g. Statistics, Mathematics, or Economics); professional experience in data science can be a replacement
• Experience working with Engineers to build good data infrastructure

Benefits

- $95k - $100k base + $5k bonus + benefits 

- Stock options for every employee

- 100% premium covered medical & dental employee coverage

- Annual membership to One Medical Group & Talkspace

- 401k + employer contribution

- 4 weeks of PTO to start + accrue an additional day each year

- Unlimited wellness days. Sick? Doctor’s appointment? Mental health day? We’ve got you covered.

- Flexible, paid parental leave

- $250 office setup budget

- $500 annual learning & development stipend

- $50/month Work From Home stipend

- Awards for 360-degree recognition, work anniversaries, & birthdays

- 1-2 team retreats per year (virtual and in-person options)

We embrace what makes you, you!

We are committed to accessibility, equity, diversity, and inclusion. We build products for and welcome participants, researchers, and employees from a diverse set of backgrounds. These backgrounds include—but are not limited to—varied socioeconomic status, gender identity or expression, sexual orientation, religion, race, ethnicity, age, neurodivergence, disability, and citizenship.

As we grow, we are aware that this work is continuous. We will not settle for how things are, but rather strive for how they could be.