Statflo
Toronto
51-200 employees
The most powerful and compliant one-to-one business text messaging platform for customer-facing teams.
Data Systems Analyst
Data Systems Analyst
This job is no longer open
Here’s your chance to join one of Toronto’s fastest-growing technology companies! Statflo provides a one-to-one outreach platform for front-line staff in retail to build authentic relationships and increase sales with their customers. Statflo’s proprietary platform is deployed in thousands of stores in North America. Statflo is committed to its team and invests in great people to build a great product and a great company.
What we do:
- Engage retail staff by providing an intuitive workflow and holistic customer lifecycle and outreach strategy that allows retail sales reps to reach out to customers directly.
- Enable stores to stay in touch with local prospects and current customers using 1:1 conversations via messaging or phone.
- Motivates and empowers teams by connecting the dots between the outreach they do and the return they get, demonstrating that with the proper coaching and messaging they can have an incredible 10% increase in same-store sales.
Why it matters:
- Millions of retail workers are handed a broom or they’re left unsupervised and resort to keeping up with their Snap streaks during the 8 hours they are idle each week. We challenge this status quo by empowering them to increase sales themselves and ultimately make more money.
- Millions of customers of wireless carriers and technology retailers want a better customer experience that is personal, proactive and timely.
- Customers and retail reps want to engage via messaging. 89% of shoppers want two-way conversations with brands and local businesses, via messaging and 83% of shoppers say they expect regular communication about their past purchases. Similarly, retail reps are uncomfortable with “cold calls” and prefer to start conversations in a medium that is more natural for them.
The Role:
The Data Systems Analyst primary responsibility will be to help build up and support our systems infrastructure for the customer, operations, product and finance teams to create more efficient processes increased productivity, and create impactful metrics and dashboards that play an integral role in providing relevant information, for our teams to make better decisions. This means caring a lot about data organization, data analytics, metrics and building systems that scale.
Your main focus will be upgrading our instance of Salesforce, to one that empowers our staff to spend more time on the work that matters most, and less time on documentation. This includes designing and architecting solutions from initial ideas to the UI/UX. You will be exposed to the entire systems development process and you will interact with all parts of the business!
This position is currently remote; accepting applicants all across Canada
Your Responsibilities Include:
- Continuing the development of our Salesforce Instance and integrated systems. This work will include:
- Sharing your input into our Data Architecture
- Coordinating building out project plans
- Writing user stories with the help of the project stakeholders
- Building internal automation with process builder and flows
- Creating UI features and designing layouts for our internal users using Salesforce Lightning Actions and Page Layouts
- Building reports/dashboards in Salesforce Reports
- Integrating other systems into Salesforce allowing Salesforce to be our Customer System of Record
- Building user workflows between systems so that our users do not have dual data entry
- Solving data problems requested by various stakeholders to create customer insights and executing on data projects. This work will include:
- Creating new data sets through available APIs
- Wrangling messy data into usable data sets
- Developing solutions using various unintegrated data systems to create data-driven answers for tough questions about our business posed by various stakeholders
You will be Successful in this Role if You:
- Have 1 year of experience working with data systems - CRM & Salesforce preferred
- Have demonstrated experience using Salesforce processes builder and flows
- Have developed internal processes to improve the efficiency of systems and increase accuracy of data used to record workflows
- Can recognize the organizational impact of a successful CRM implementation
- Have demonstrated experience in data analytics - Python (pandas and numpy) preferred
- Are data focused, a quick learner, resourceful and pride yourself in helping others
- Have superior oral and written communication skills and are able to empathize and build relationships with the internal Stakeholders of your projects
- Understand, at a high level, agile and waterfall development processes
- Understand how to write and critique user stories
- Have an entrepreneurial mindset and are able to adapt and pivot easily as business priorities shift
- Have strong troubleshooting and problem-solving skills
- Are looking to constantly improve and are able to bring a positive attitude to all your work
- Can comfortably work in a remote setting
Bonus If:
- If you have experience in data visualization
- Salesforce Admin experience including formal completion of Trailblazer courses and formal Salesforce Admin and Developer designations
- If you have worked with JIRA, Confluence or equivalent project/product management tools
- Understand Sales, Customer Support and Finance processes in a B2B SaaS Environment
Statflo welcomes and encourages applications from all backgrounds and people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment selection process.
Equal Opportunity Employment:
Statflo is an equal opportunity employer committed to diversity, inclusion, and belonging. We are happy to consider all qualified applicants for employment regardless of race, colour, religion, sex, gender identity, sexual orientation, national origin, age, disability, neurodiversity, protected veteran status, Aboriginal and Native status or any other legally-protected factors. Statflo has a zero-tolerance policy for discrimination and prides itself on assessing talent needs based on an objective methodology.
If accessibility accommodations are required during the recruitment process, we will gladly make the necessary arrangements to ensure Statflo is able to support all interested applicants.
This job is no longer open