What we want to accomplish and why we need you?

Haptik is a company that specializes in Conversational AI. At Haptik, we believe that conversational computing represents the next evolution of how people will get things done. We have been at the forefront of this paradigm shift has processed close to 2 billion interactions over the past five years. We are currently looking to grow our Machine Learning team to strengthen and expand multiple research projects in the domain of information retrieval, intent and entity extraction from complex multi-turn dialogues, personalising chatbots with emotions and personality, monitoring conversations to measure business impact. As a Machine Learning Engineer, you should be willing to prototype cutting edge Natural Language Processing algorithms and look forward to using the best engineering practices which are necessary to productionise machine learning models.

What will you do every day?

You will be a part of a highly self-motivated and independent team which finds pleasure in dealing with ambiguity underlying Natural Language Understanding.

• Make sense out of deep-rooted ambiguity in conversations and define the precise machine learning problem statement
• Come up with the list of experiments to solve the problem.
• Fail and come up with more experiments to eventually succeed with insights from experimental results

Ok, you're sold, but what are we looking for in the perfect candidate?

• Drive the research and innovation at Haptik in result-oriented direction
• Mentor other team members during the experimentation phase and help them narrow down in conclusive direction
• Come up with ideas to improve NLU capabilities using transfer learning from Haptik’s historical conversational data.
• Benchmark the prototype on Haptik’s Data to gain the required precision
• Perform in-depth analysis of failure points of the algorithm on different environments
• Foresee data requirements for future research projects and come up with innovative approaches for data generation
• Scale models for multiple domains with help of devops, backend and frontend teams
• Publish and present successful research in relevant journals and conferences

Requirements*

• Experience with training and fine-tuning machine learning models on large text datasets
• Strong computer science fundamentals and 3+ years of software development experience
• Track record of thinking big and finding simple solutions while dealing with ambiguity 
• Proven and successful experience on at-least one of the projects amongst information retrieval, machine comprehension, entity recognition, text classification, semantic frame parsing or machine translation
• Relevant publications, patents or talks delivered in reputed conferences is a bonus
• Knowledge of parallel computing and hands on experience with Mapreduce algorithms is a bonus
• Strong oral and written communication skills

* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

Tell me more about Haptik

• On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.
• Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.
• Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.
• Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.
• Emerging technology: We are moving to an AI first world, and Haptik is one of the largest AI first companies globally, based out of India.
• Great customers: Some of the most notable brands in the world - Oyo Rooms, Samsung, Tata Teleservices, Club Mahindra, KFC, Coca-Cola, to count a few.
• Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.