It turns out… unicorns are real! In fact, FreshBooks just became one after raising our valuation to more than $1 billion. And ever since launching in 2003, we’ve been on a steady incline towards one goal: Building easy-to-use accounting software for small business owners. It’s the goal that’s driven us to expand into five offices, serving customers in over 160 countries. And it’s the goal we’d love for you to be a part of as a member of our global team as we continue our journey.

Known for extraordinary product and customer service experiences and based in Toronto, Canada, FreshBooks serves paying customers in over 120 countries, with offices in the U.S., Netherlands and Croatia.

The Opportunity

FreshBooks is growing and looking for a ML Product Manager to envision and execute on a strategy and product roadmap that brings AI capabilities to both FreshBooks and our small business customers. In this role, you will create product strategies and map out features that help build a better working world using Data Science. Reporting to the Senior Manager, Data Product, the successful incumbent will work independently and excel as an individual contributor as part of a team of scientists and ML & software engineers. 

This role will partner with senior management and stakeholders to define scope, deliverables and produce project plans that support our business growth goals. An area of focus for this role  will be on our various machine learning products that create frictionless experiences for all our customers to subscribe to and consume FreshBooks. Working cross-functionally, you will  identify, test and create packages and offerings that enable each customer to extract the most value from FreshBooks; by developing a deep understanding of their needs to help create experiences that are unique to their stage, vertical and segment.

If you are passionate about taking on big challenges head-on, delivering simply amazing experiences for our customers and are ready to back it up with results for our business — this job is for you.

What you will do:

• Collaborate with both internal and external product stakeholders to work on delivering various AI/ML solutions to meet customer needs.
• Execute on product strategy and roadmaps that supports both development teams and business leaders.
• Organize experts from business partners, data scientists and engineers to create shared goals for AI/ML products.
• Confirm that all business requirements are met throughout the product life cycle which includes overseeing the development, management, and maintenance of ML models and pipelines.
• Manage and enhance quality of data products, processes and services to ensure top and bottom-line growth and achievement of our product goals.
• Work with business stakeholders to foster product adoption and improve overall data literacy.
• Collaborate with internal team members on the product management strategy and ways of working that helps to build team culture.
• Play a key role in developing the strategy of measuring AI/ML product value for the organization to help prioritize product development and iterations.
• Identify new business opportunities that can utilize AI/ML technology to drive profitability.
• Ensure product scope, requirements, and deliverables are well communicated, documented and included in our data product assets library.
• Stay informed on sprint planning, backlog review and project prioritization.

What you have:

• Minimum of 4+ years experience helping to deliver a variety of business projects with a proven track record of delivery excellence that span multiple departments and goals
• Bachelor's degree (Product Management, Business Administration, Management Analytics, machine learning, data science or equivalent related field, Master’s degree is an asset
• Previous experience working with Data Science, Analytics and Data teams 
• Demonstrated experience in data product management (growth-stage company experience a plus) and working with agile teams and organizations.
• A proven track record of bringing major features to market fast, and iterating based on customer feedback (familiarity with “lean” methodologies a plus)
• Ability to develop compelling go-to-market strategies across multiple channels, and measure your impact
• Strong understanding of the fundamentals of deep learning, and machine learning, e.g., over-fitting, IID data
• Strong understanding and development of subscription pricing, packaging, and SKUs; previous experience in segment-targeted promotions an asset
• Work experience or strong understanding of data and different product categories
• Proven ability to collaborate across disciplines and agree on the best approach, always keeping our customer in mind
• You're a passionate leader and an excellent communicator, with a keen eye for great UX. You are responsible for your results and can report out to partners and execs on the adoption, engagement, and key metrics of Data Science products launched in-market

We think you’ll be a great fit for this role if:

• You are data-driven; you can understand the unit economics of our business, know which one you’re trying to impact, and how to know if you’re successful
• You have the ability to think “big picture” and develop a compelling vision for your product or feature
• You are comfortable working with cross-functional teams of data & machine learning engineers, data scientists and business analysts to understand the challenges and trade-offs that come with building and delivering extraordinary products. 
• Empathy is a value you lean on, and you enjoy collaborating with  internal and external  customers to develop a deep understanding of the challenges of small businesses; translating that to document, analyze, and synthesize their needs into a compelling product vision and a prioritized roadmap
• You demonstrate grit to push forward, with willingness to roll up your sleeves in a hands on approach
• You are self-motivated - constantly pushing toward clarity and delivery Grittiness. You never hesitate to roll up your sleeves and pursue something hands-on

What we can promise you:

• A dedicated and talented product team that employs lean-agile practices to deliver game-changing experiences.
• An incredible growth opportunity; you’ll learn a lot about what it takes to ship great software -- and you’ll learn it from the best people out there.
• The opportunity to deliver product features that instantly get used by millions of users around the world. We follow the user-centred design in everything we do, and you’ll be spending your first month on our support team (as all new FreshBookers do), just talking to them.
• An opportunity to contribute to an award-winning Data team rooted in data and research.

What you’ll love about working here:

• Three week onboarding that brings you up to speed on our brand, product, and most importantly, our customers. It’s an awesome opportunity to dive in and understand what we’re all about and build your network within the company. Plus, there’s prizes! 
• Our ever-expanding, global team who care about making accounting incredibly easy for business owners around the world. 
• Amazing growth and mentorship opportunities from a team with a laser-focused mission of shipping extraordinary experiences.
• Collaborating remote or hybrid model with a global team
• A work/life balance you can brag to your friends about:

• Two weeks parental paid leave and paid leave top-up
• Health & dental coverage tailored to your local office
• Generous time off - including vacation, volunteer and innovation days 
• Health and Wellness credits 
• Learning and development opportunities that are both in-house and external
• Retirement savings programs matched to your local office 
• Stock options for all full time employees 
• And finally, we have fun at work...Want to start a chess team? Awesome. Want to host a homemade-ice-cream-making Zoom night?  Whatever your passion is, bring it to FreshBooks, tell others about it, and enjoy what you do every day

Why Join Us

We're a motivated bunch, with our eyes laser-focused on shipping extraordinary experiences to businesses. You will be surrounded by hardworking team members who share a common vision for what an amazing software company could be, and have the opportunity to help build an elite one, right here at FreshBooks!

Apply Now

Have we got your attention? Submit your application today and a member of our recruitment team will be in touch with you shortly!

FreshBooks is an equal opportunity employer that embraces the differences in all of our employees. We celebrate diversity and are committed to creating an inclusive environment for all FreshBookers. All applicants are evaluated based on their experience and qualifications in relation to this position.

FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone 416-780-2700 and/or accessibility@freshbooks.com.