Managed Services Data Engineer

3Cloud is a technology consulting and managed services firm helping clients transform their businesses and manage their operations through the power of the cloud. We leverage Microsoft Azure to help our clients speed up innovation, operate more efficiently, and be more responsive to their customers’ needs. As a Microsoft partner, we specialize in managed services, migration, cloud-scale custom application development, analytics, and DevOps – all on the Azure platform.

Job Description

This Data Engineer position is a member of 3Cloud’s Managed Services team. He or she is responsible for ongoing development, support, escalations and proactive maintenance for our client’s Azure Data Platform solution through the Managed Services teams processes, procedures and tools.  As a Data Engineer, you will be a critical part of our core team that is an essential to the success of our Managed Services division.

 Roles and Responsibilities

• Support of client’s Azure Data platform and Power BI Environment, including response to any escalations while helping to analyze and resolve incidents for customers environment
• Consult, develop and advise on solutions in Microsoft Azure with tools such as Databricks, Synapse, Data Factory, Data Lake, Data Warehouse
• Consistently learn, apply, and refine skills around data engineering and some database administration (DBA)
• Design and deploy data pipelines, models, and AI-driven solutions for clients in various industries
• Work with clients on Database Migrations, High Availability and Disaster Recovery solutions, SQL and Windows Clustering solutions, Monitoring, Backup/Recovery solutions, Security and Performance Tuning including remediation on performance blockers
• Communicate ticket status information to all associated parties and escalate cases as appropriate
• Interact with clients to identify issues, troubleshoot expediently, and follow up on issues via e-mail, ticketing system, and phone calls.  Communicate technical issues and solutions with clients in business terms
• Configure, administer, tune and develop client’s data environment based on contracted services
• Create and maintain updated documentation for each client’s environment
• Promote best practices for clients and internally to enhance and improve organizational processes
• Participate in recurring discussions with clients to review current issues and to propose possible solutions

Qualifications

• Bachelor’s degree in Computer Science, Mathematics, or related field, or equivalent certification
• Experience working in a support role and understanding standard support processes (i.e. ITIL)
• 2 – 4 years working with data and business intelligence solutions on the Microsoft tool stack for Business Intelligence (ADF, SQL DW, Synapse, Databricks, etc.)
• Strong verbal and written communication skills
• A passion for problem solving and learning new technologies
• Client relationship skills and experience managing vendors
• Strong desire for personal development and learning, including commitment to continuously upgrading your technical skills as the data landscape change
• Experience maintaining and troubleshooting production database server issues
• Experience with Azure SQL PaaS services(e.g. Azure SQL Managed Instance, Azure SQL DB, Azure DB for PostreSQL, etc.)
• Previous DBA experience and knowledge of Kusto Query Language (KQL) is a plus
• Understanding of security roles and how to implement database security
• Experienced running production database server environments including: maintenance, performance optimization, backup/restore, analysis and troubleshooting
• Work remote, but not alone – with a team filled top to bottom with data analytics professionals