Managed Services Data Engineer

3Cloud is a technology consulting and managed services firm helping clients transform their businesses and manage their operations through the power of the cloud. We leverage Microsoft Azure to help our clients speed up innovation, operate more efficiently, and be more responsive to their customers’ needs. As a Microsoft partner, we specialize in managed services, migration, cloud-scale custom application development, analytics, and DevOps – all on the Azure platform.

Job Description

This Data Engineer position is a member of 3Cloud’s Managed Services team. He or she is responsible for ongoing development, support, escalations and proactive maintenance for our client’s Azure Data Platform solution through the Managed Services teams processes, procedures and tools.  As a Data Engineer, you will be a critical part of our core team that is an essential to the success of our Managed Services division.

Roles and Responsibilities

• Support of client’s Power Platform Environment, including response to any escalations while helping to analyze and resolve incidents for customers environment
• Consult, develop, and advise on Power BI, Power Automate, and Power Apps, including governance, strategy, report development, performance
• Consistently learn, apply, and refine skills around data engineering and data analytics
• Design and deploy data pipelines, models, and AI-driven solutions for clients in various industries
• Understand and work with customer on licensing involving Microsoft data solutions, and understand the limits/advantages of each licensing platform
• Preparing Data Analytic solutions for customers including importing data from multiple sources, performant star schema data models to be ingested via Power BI, and report and dashboard development.
• Communicate ticket status information to all associated parties and escalate cases as appropriate
• Interact with clients to identify issues, troubleshoot expediently, and follow up on issues via e-mail, ticketing system, and phone calls.  Communicate technical issues and solutions with clients in business terms
• Configure, administer, tune and develop client’s data environment based on contracted services
• Create and maintain updated documentation for each client’s environment
• Promote best practices for clients and internally to enhance and improve organizational processes
• Participate in recurring discussions with clients to review current issues and to propose possible solutions
• Collaborate with team members and client stakeholders to ensure our solutions align to our client’s needs

Qualifications

• Bachelor’s degree in Computer Science, Mathematics, or related field, or equivalent certification
• Experience working in a support role and understanding standard support processes (i.e. ITIL)
• 1 – 3 years working with data and business intelligence solutions on the Microsoft tool stack for Business Intelligence (Power BI, ADF, SQL DW, Synapse, Databricks, Power Automate, etc.), or other vendor Business Intelligence tools (Business Objects, MicroStrategy, Qlik, SAP)
• Strong verbal and written communication skills
• A passion for problem solving and learning new technologies
• Client relationship skills and experience managing vendors
• Ability to work in a fast paced, rapidly changing environment
• Strong desire for personal development and learning, including commitment to continuously upgrading your technical skills as the data landscape change

• Work remote, but not alone – with a team filled top to bottom with data analytics professionals