Marina Del Rey, CA
501-1,000 employees
Telesign provides Continuous Trust™ to leading global enterprises by connecting, protecting, and defending digital identities through our powerful AI.

Manager, Self-Service Operations

Manager, Self-Service Operations

This job is no longer open
Location: AZ, CA, CO, DC, FL, GA, IL, MD, MI, MN, NC, NJ, NM, NV, NY, OR, PA, TN, TX, UT, VA, WA, WI

Telesign connects, protects and proactively defends companies, customers and the digital interactions between them. With powerful AI that delivers identity with speed, accuracy and global reach, we enable Continuous Trust. Empowering companies to transact, communicate and engage with their customers free of fear, Continuous Trust makes the promise of the digital economy possible.

Telesign is seeking a Manager, Self-Service Operations to as a key member its self-service business team.  You will be responsible for process design, business partnership between marketing, sales, and customer success operations, and project and program management for self-service operations projects.

Key Responsibilities:

  • Designing, implementing, and optimizing the end-to-end operations and reporting to support new customer acquisition, revenue growth, sales coordination, and support.
  • Map the operational systems and processes and identify opportunities to automate, improve, and streamline that define the customer experience.
  • Design and build process to support customer acquisition, cross-sell and up-sell, and sales and support handoff.
  • Work closely with marketing, sales, and customer success to ensure
  • Produce, maintain, and enforce SLAs between stakeholder functions across sales, operations, customer success and marketing.
  • Determine the business systems and reporting needs by engaging stakeholders, gathering requirements, and evaluating technology for best-in-class solutions.
  • Oversee monthly forecasting and reporting for financial and operational KPIs together with self-service leadership and key business partners in sales, FP&A, marketing and customer success.

Essential requirements:

  • 5+ years relevant experience
  • Business operations and process experience in SaaS and Enterprise software, preferably with self-service acquisition experience
  • Strong understanding or operational, sales, and financial KPIs
  • Experience with Salesforce required. Bonus for experience with Marketo, Tableau, and Netsuite.

About Telesign:

Telesign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications we solve today’s unique customer challenges by bridging businesses to the complex world of global telecommunications.

Telesign is proud to be an equal opportunity employer. We believe our differences help us create a better workplace, a better product, and a better community. We do not discriminate on the basis of race, color, ancestry, religion, national origin, marital status, pregnancy, sex, sexual orientation, gender, gender identity or expression, age, genetic information, disability, military or veteran status, or any other basis protected by federal, state or local law, ordinance or regulation.

Telesign also participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Telesign is an Affirmative Action Employer and as part of the commitment to AAP, it will seek to ensure affirmative action to provide equality of opportunity in all aspects of employment, and that all personnel activities, such as the recruitment selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based on protected characteristics.



This job is no longer open
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