Mattermost is an open source platform for secure collaboration across the entire software development lifecycle. Hundreds of thousands of developers around the globe trust Mattermost to increase their productivity by bringing together team communication, task and project management, and workflow orchestration into a unified platform for agile software development. 

Founded in 2016, Mattermost’s open source platform powers over 800,000 workspaces worldwide with the support of over 4,000 contributors from across the developer community. The company serves over 800 customers, including European Parliament, NASA, Nasdaq, Samsung, SAP, United States Air Force and Wealthfront, and is backed by world-class investors including Battery Ventures, Redpoint, S28 Capital, YC Continuity. To learn more, visit www.mattermost.com.

We value high impact work, ownership, self-awareness and being focused on customer success. If these values match who you are, we hope you'll learn more about working at Mattermost and apply!

Tool Stack: Marketo, Salesforce, Wordpress, Google Analytics, Google Tag Manager, Google Optimize, Snowflake, dbt, Stitch, Hightouch, Looker, Google Sheets/Excel, etc.

Responsibilities:

• Work with the Marketing team to quantitatively understand problems and potential solutions; analyze disparate data sets in creative ways to generate new understandings of our business.
• Maintain and enhance analytics infrastructure including data models and visualization tools at Mattermost in cooperation with analysts across the organization.
• Analyze the performance of campaign launches and experiments using analytics tools, data platforms, and internal databases.
• Ensure the highest levels of data quality, organization, and reliability.
• Examine funnel performance, identify issues before they become problems, and suggest solutions. 
• Use historical data to forecast future performance in real time. 
• Surface analytical insights: proactively investigate root causes of aberrant data, and identify opportunities for optimization.
• Support design and implementation of experimentation necessary to improve channel efficiency, drive growth, and inform marketing investment decisions.
• Build and maintain dashboards that will capture the Marketing team’s performance against our success metrics.
• Participate in the definition and measurement of KPIs that will drive the company’s success.
• Assist in training new hires and colleagues on the workings of Mattermost’s data and what it means to be a data-driven culture.
• Lead strategic cross-functional data initiatives to stitch together Mattermost customer journey data for internal analytics consumption.
• Partner with the Data Engineering team to ensure relevant data is centralized into our data warehouse and modeled for performant analytics, while meeting our high data-quality standards.

Required Background and Skills:

• 4+ years experience with complex data analysis, visualization, and dashboards as part of full-time work, college coursework, personal projects, internships, or research
• Extensive experience with SQL
• Demonstrated experience using a data visualization tool such as Looker or Tableau to visualize and model raw data sets
• Able to proactively engage, communicate, and collaborate with cross-functional business stakeholders
• Deep understanding of marketing tactics, including campaigns and marketing channels such as SEM, SEO, Social, Events, Display, Content, and Email
• Knowledge of digital tagging methodologies and tracking. Expertise in new/emerging technologies in digital tracking (URL, cookies, cookie-less approaches).
• Experience applying probability and statistics to real-world problems; applied experience in experimentation design, A/B testing and/or probabilistic modeling a plus
• Passion for data and analytics
• Logical and analytical abilities to help solve problems and derive insights from data
• Resourceful, self-motivated, and able to successfully complete multiple competing projects under tight deadlines
• Experience using dbt or other data transformation tools
• Python experience
• Bachelor's or Master’s Degree in Computer Science, Math, Statistics, Engineering, Economics, Business, or related discipline

Mattermost is a remote-first company with staff living and working across the globe. We are currently hiring staff in these countries/regions:

We are constantly working towards adding more countries/regions to this list, but first we need to make sure we are compliant with local laws and regulations, which takes time. 

Mattermost is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don't discriminate against staff or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!