About BlueLabs

BlueLabs is a leading provider of analytics services and technology dedicated to helping our partners do the most good with their data. Our team of analysts, scientists, engineers, and strategists hail from diverse backgrounds yet share a passion for using data to solve the world’s greatest social and analytical challenges. Since our inception we’ve worked with more than 400 organizations ranging from government agencies, advocacy groups, unions, political campaigns, and international groups. In addition, we service an ever-expanding portfolio of commercial clients in the automotive, travel, CPG, entertainment, healthcare, media, and telecom industries. Along the way, we’ve developed some of the most innovative tools available in analytics, media optimization, reporting, and influencer outreach.

About the team

The BlueLabs Civic Tech practice revolutionizes the way government agencies use data to reduce the friction between residents and the essential services they use. Our team develops deep expertise within the areas our clients care about most, then builds data programs that create impact at scale. We work closely with internal government innovation groups, and build on the analytics methodology pioneered in e-commerce, advocacy, politics, and consumer finance.

About the role:

The Program Manager will play an instrumental role in, and is ultimately responsible for leading, BlueLabs’ engagement with a project. You will lead the partner relationship and manage a team of data analysts to drive high-impact efforts that improve Americans’ access to healthcare. The project’s broad goal is improving the online healthcare plan selection tool for eMedicare by providing analytics of web user data, evaluating changes to the site, analyzing user interventions and new federal initiatives, and understanding the beneficiary population and how to serve them best. 

In this position you will:

• Direct the broad vision and goals for analytics that drive meaningful utilization of a digital service used by millions of Americans to make important healthcare decisions.
• Manage, coach, and mentor individual contributors to help them grow professionally and increase the direct impact of their work across our community of stakeholders. 
• Champion strategies for using analytics as a tool to decrease inequities in service delivery, in addition to growing overall program participation.
• Identify high-level program priorities, explore and observe trends and insights, and design analytics initiatives that are responsive to our user’s needs. 
• Report key metrics and communicate the team’s capacity and requirements to our partners in order to drive their decision-making. 
• Provide policy input to modeling efforts and coordinate background policy research.
• Produce and sign off on final modeling, scoring, documentation, and deliverables.
• Oversee and serve as the primary point of contact for an external partner engagement, as well as interface with client government agency representatives, building meaningful connections with stakeholders and ensuring that BlueLabs’ interests and goals are properly represented with regard to determining reasonable timelines, workload, direction of the project, etc..
• Effectively manage the business aspects of the team such as following legal requirements, meeting contractual obligations, staffing with the right skills, and ensuring the team meets 100% of its contracted billable hours.
• Provide guidance, coaching, goal-setting and intellectual leadership to the team, ensuring that staff time and resources are allocated appropriately.
• Facilitate communication, promoting high quality documentation and task management and ensuring that the team has access to the data, tools, and resources that they need to be effective.
• Such other reasonable tasks that may be assigned by management. 

What we are seeking:

• Bachelor's degree in a quantitative or related field.
• 2+ years’ experience in consulting and/or working with external partners, stakeholders, and clients, preferably in the public sector, technology, data, and/or consumer engagement services.
• Experience with analysis of site usage, conversion funnels, website performance, healthcare claims, beneficiary, or provider data is a plus. 
• Experience manipulating data using tools like Python, SQL, or R.
• Experience analyzing data using server-side or cloud environments like Sagemaker or Jupyterhub is a plus.
• Experience mentoring or managing team members.
• Experience understanding, synthesizing, and communicating technical information and requirements to a wide variety of audiences. 
• Ability to understand client, business, and technical requirements and translate them into actionable outcomes and plans.
• Demonstrated ability to fulfill client-facing data deliverables.
• Tolerance for ambiguity with the ability to juggle several initiatives with multiple competing priorities, deliverables, and deadlines.
• Excellent written and verbal communication skills with the ability to communicate concise, impactful, and data-informed stories to both internal and external stakeholders.
• Passion in applying your skills to our social mission to problem-solve and collaborate within a cross-functional, client-facing team environment.
• The ability to successfully attain and maintain a Federal Public Trust background investigation that our government clients require; this includes a requirement that the individual has U.S. Citizenship or U.S. residency for three of the past five years.

What We Offer:

BlueLabs offers a friendly work environment and competitive compensation and benefits package including:

• The salary for this position is $95,000 annually
• Premier health insurance plan
• 401K matching
• Unlimited vacation leave
• Paid sick, personal, and volunteer leave
• 13 paid holidays
• 15 weeks paid parental leave
• Professional development stipend & tuition reimbursement
• Employee Assistance Program (EAP)
• Supportive & collaborative culture 
• Flexible working hours
• Remote friendly (within the U.S.)
• And more! 

The salary range for candidates who meet the minimum posted qualifications reflects the Company’s good faith understanding and belief as to the wage range, and is accurate as of the date of this job posting.

To protect the health and safety of our workforce, as a company policy, BlueLabs strongly encourages all employees to be fully vaccinated against COVID-19 prior to beginning employment. BlueLabs adheres to all federal, state and local COVID-19 vaccination regulations. Except where prohibited by law, applicants who receive a conditional offer of employment will be required to produce proof of vaccination status prior to their first day of employment; if not the offer may be rescinded or employment terminated. BlueLabs will evaluate requests for reasonable accommodations for applicants unable to be vaccinated due to a religious belief, disability, pregnancy, or on an individualized basis in accordance with applicable laws.

At BlueLabs, we celebrate, support and thrive on differences. Not only do they benefit our services, products, and community, but most importantly, they are to the benefit of our team. Qualified people of all races, ethnicities, ages, sex, genders, sexual orientations, national origins, gender identities, marital status, religions, veterans statuses, disabilities and any other protected classes are strongly encouraged to apply. As an equal opportunity workplace and an affirmative action employer, BlueLabs is committed to creating an inclusive environment for all employees. BlueLabs endeavors to make reasonable accommodations to the known physical or mental limitations of qualified applicants with a disability unless the accommodation would impose an undue hardship on the operation of our business. If an applicant believes they require such assistance to complete the application or to participate in an interview, or has any questions or concerns, they should contact the Director, People Operations.  BlueLabs participates in E-verify. EEO is the Law.

Collection of Personal Information Notice:

As you are likely aware, by submitting your job application, you are submitting personal information to our company. We collect various categories of personal information, including identifiers, protected classifications, professional or employment related information and sensitive personal information. We may retain and use this information for up to three years, in order to come to a decision on whether or not you are a good fit for our company. We may also retain or use some of this information to comply with any requirements under law, or for purposes of defending ourselves in any litigation. We do not use this information for any other purpose, or share it with third parties, unless you become an employee. To learn more, or to see our fully Notice to Job Applicants, please click here.