Appcues
Boston
51-200 employees
Product adoption made easy. User onboarding is just the beginning. Empower your team to measure and improve product adoption—without a developer.
Prior Listings
Revenue Operations Analyst
Revenue Operations Analyst
This job is no longer open
Appcues is looking for a Revenue Operations Analyst whose mission will be to drive the effectiveness and efficiency of our Go-To-Market teams with a focus on post sale operations. In this role, you will act as a trusted partner to Customer Success, Customer Support, Account Management and Product to define and measure customer experience objectives and strategy.
We are looking for an energetic candidate who wants to dive into our customer retention, adoption, and health metrics, and who will derive value from setting up and scaling our operational foundation and processes.
Your responsibilities will include:
- Reporting: Develop customer experience and customer health dashboards to understand the health of our customer base and drive decision making
- Analysis: Track leading indicators of retention, renewals, adoption, utilization and NPS. Develop insights that drive recommendations for action around risk mitigation
- Forecasting: Develop analytic forecasts for account health based on quantitative and qualitative factors. Own capacity management for headcount planning
- Systems Administration and Data Management: Maintain data quality and hygiene within and between operational systems (SFDC, Appcues, Netsuite, Snowflake, Looker). Own end to end data management post sale
- Implement new tooling and manage existing systems
- Monitor Go-To-Market team execution and performance
- Drive operational cadences required to facilitate and improve reporting, communication and forecasting
- Design and launch processes, workflows and automations that drive internal efficiencies, level-up the effectiveness of our GTM teams, and deliver greater value to our customers
- Manage, maintain and optimize key operational applications to ensure data hygiene and frictionless adoption for GTM teams. Primarily responsible for Salesforce
- Drive adoption and optimization of Business Intelligence tooling (Looker).
Data:
Processes:
Systems:
You may be a great fit if you:
- Have 5+ years of ReV Ops, Sales Ops or CS Ops experience at a fast growing B2B SaaS company
- Strong analytics, operational and project management foundation
- Advanced competence with Microsoft Excel/Google Sheets
- Subject matter expertise in Salesforce
- Experience using Business Intelligence Data Visualization tools (i.e Looker)
- Excited to take on large, ambiguously scoped projects that will drive meaningful business insights, actions and outcomes
- Enjoy “getting your hands dirty” by digging into complex operations
- Take high degree of ownership over your work
Our Benefits
100% remote - We don’t have an office so all of our employees learn and collaborate in the same way using remote work practices. This won't change post-COVID as we are committed to being 100% remote for the long-term. We work in Slack, Zoom, and a collection of modern collaboration tools. We have inclusive remote events and, after COVID times, will get together twice a year for a fun off-site retreat.
Well-being - You'll have solid health, dental, and vision plans; access to 401k, and a generous maternity and paternity leave.
Fair pay - Each role has a defined salary band, bands and salaries are audited on a regular basis to help maintain fairness and market value
Home office and tech budget - Besides paying for your work computer (Mac or PC), we offer a one-time $1000 home office stipend and an additional $500 annual budget for extra work-related technology.
Coworking space, on us - Home office not cutting it? We'll reimburse your monthly coworking fees.
Equity - We want everyone invested in our success. We grant every employee equity in the company.
Transparency and collaboration - We foster team alignment with meetings of all shapes and sizes—a monthly all-hands meeting called FirstThurs, weekly team lunches, and Lunch & Learns., and an annual learning stipend.
Unlimited vacation - We believe time away to reflect and explore makes us all more productive, so we expect each employee to take a minimum of ten days of vacation per year. Employees based in the USA also take off all US federal holidays. Employees residing in other countries can choose to follow their local national holidays or US federal holidays.
About us
At Appcues, our mission is to help teams build products their users love. With Appcues, you can create in-product experiences (user onboarding, feature announcements, checklists, and more) without writing any code. We believe it’s the non-technical people who often have the best information about a user’s needs and desires, and we give them the tools to act.
We’re a dynamic group of talented teammates who challenge, trust, and care about each other, their work, and the success story we are writing. Our values are not just words. We live by them.
Appcues is an equal opportunity employer that commits to diversity and inclusion and also celebrates it. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. We believe that diverse teams foster a more inclusive company culture, build better products, and are more human, humane, and fun.
This job is no longer open