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Job Category

Software Engineering

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Our Security team supports the unwritten fourth tenet of Slack’s mission: make people’s working lives more secure. We’re serious about protecting our infrastructure, operations, and most importantly, our customers’ data. We take a systemic approach to security, and strive to ensure we provide low friction high-impact security across everything we do.

As a member of the Slack Security Customer Protection team, you are the first line of detection of bad actors using Slack in unwanted and unexpected ways. As Slack’s data, customers, and features grow, protecting customers’ data from unwanted behaviors becomes an ever more important and challenging problem. The Security Customer Protection team develops and uses tooling to tease out high-quality signal from all the noise, to detect unwanted behaviors, such as abuse of users, workspaces, or tokens. Your work directly impacts the way millions of people, teams and businesses get things done.

Slack's API and web backend is built using PHP/Hack, and our backend services are written in Go. We use Airflow, Presto, Hive and Spark to interact with our data infrastructure. 

Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello?

What you will be doing

• Creating tools for Slack and our customers to do proactive discovery and prevention of threat actors and unwanted activity in Slack

• Work closely with Privacy, Policy, and Product teams to understand customers’ security needs and current priorities 

• Develop new dashboards to visualize and surface data for analysis and reporting

• Develop and execute code to: modify data tables, automate database queries, surface and analyze logs, perform password resets

• Manage investigations of abuse and discover new abuse cases, occasionally working with customers and legal entities 

• Bring to bear security-relevant data and log sources to surface unwanted activity in the customer space, both proactively and reactively

• Use data and tools to understand and hunt for threats in the environment

• Collaborate with product and features teams on security capabilities

• Understand the underpinnings of how Slack works, and where bad actors could take advantage, to develop improved detective tools

• Expose measurable data to internal and external partners to improve Slack’s ability to detect future threats

What you should have

• 4-6 years work experience with data analytics in a security or privacy environment, with a focus on customer-facing environments

• Proficiency working with data technologies that power analytics (e.g. Airflow, Hive, Spark, Presto, Kafka, Pinot, MySQL or similar technologies)

• Practical experience mining and cleaning large, unstructured datasets, then extracting meaningful and actionable insights, presenting results to an audience of various backgrounds

• Experience understanding bad actors, threat intelligence, and abuse; involvement remediating abuse or security-related incidents is a plus 

• Experience with a high-level programming language such as Python or Go

• Experience with Linux, Kibana, and engineering fundamentals at scale such as AWS, Chef, and Terraform

• You have a Bachelor's degree in Computer Science, Engineering, Mathematics or a related field, equivalent training, fellowship, or work experience is required

• A related technical degree is required

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

For Colorado-based roles, the base salary hiring range for this position is $133,400 to $183,400.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.