At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

Senior Applied Scientist

Why We Have This Role

We are looking for talented and innovative Applied Scientist to bring our Machine Learning and Artificial Intelligence R&D and strategy to the next level. Our goal is to personalize the Qualtrics experience using ML and AI features showcasing Qualtrics data as a core value proposition and competitive advantage.

As a Machine Learning Applied Scientist at Qualtrics, you should love building cutting-edge predictive models to solve hard customer problems. Crafting models in an agile environment to withstand hyper growth and owning quality from end-to-end is a rewarding challenge and one of the reasons Qualtrics is such an exciting place to work!

How You’ll Find Success

• Leverage your deep knowledge of artificial intelligence (AI) principles, including machine learning, natural language processing, computer vision, and reinforcement learning.
• Use your understanding of both supervised and unsupervised learning techniques, and their applications in building intelligent systems.
• Develop and optimize algorithms for building scalable and efficient GenAI applications.
• Tackle challenging problems in creative ways, leveraging generative models to address real-world use cases and drive innovation.
• Use effective communication skills to articulate technical concepts to non-technical stakeholders and gather requirements for GenAI application development.
• Show strong programming skills in languages like Python, along with proficiency in deep learning frameworks such as TensorFlow, PyTorch, or similar.

How You’ll Grow

• Passion for leveraging cutting-edge AI technology to create innovative GenAI applications that have a meaningful impact on businesses, industries, and society.
• Commitment to developing GenAI applications that adhere to ethical standards and promote positive societal impact while minimizing potential risks.
• Drive to push the boundaries of what's possible with AI, and to contribute to the advancement of the field through research, experimentation, and collaboration.
• Willingness to stay updated with the latest advancements in AI research and technology, and to continuously learn and adapt to new methodologies and best practices.
• Agility to pivot and iterate on GenAI applications based on feedback, emerging trends, and changing business requirements.

Things You’ll Do

• Work as part of a multidisciplinary team to research, implement, evaluate, optimize, productize and maintain cutting-edge machine learning models to meet the demands of our rapidly growing business
• Stay on top of the latest developments in machine learning and related research, and present research findings with the broader community
• Work closely with, and incorporate feedback from other specialists, engineers, and product managers
• Lead and engage in design reviews, modeling discussions, requirement definitions and other technical activities in diverse capacity

What We’re Looking For On Your Resume

• Bachelors and Graduate Degree in Computer Science or related fields
• Solid understanding of machine learning fundamentals and tool ecosystem
• 5+ years of combined academic and industrial research experience in machine learning, NLP, information retrieval, deep learning or a related field.
• Deep learning implementation expertise (MxNet, TensorFlow, PyTorch etc)
• Excellent communication, writing and presentation skills
• Excellent command of at least one modern programming language (preferably Python)
• Excellent problem solving ability
• Deep understanding of machine learning model life cycle management
• Depth in one or more of the following: Natural Language processing, information retrieval, speech processing, deep learning, reinforcement learning, etc.
• Knowledge of or experience in building production quality and large scale deployment of applications related to machine learning
• Comfortable working in a fast paced, highly collaborative, dynamic work environment.
• Experience in machine learning systems (e.g. SageMaker, MLFlow), and deep learning frameworks  (e.g. TensorFlow, PyTorch, MXNet etc)
• Preference for a publication record in top-tier ML and NLP conferences (e.g. NeurIPS, ICML, SIGIR, ICLR, ACL, EMNLP, etc.)

What You Should Know About This Team

The Data Intelligence Center of Excellence (DICE) organization provides AI/ML research and development services for all product lines. We partner with application teams to deliver ML algorithms and models that drive efficiency, innovation, and growth.

We identify business needs and define strategies where Qualtrics can most benefit from AI technologies. We stay on top of the latest AI technologies and apply the state of the art to customer business problems. We conduct ML modeling with deep expertise and rigor, including model selection, training, fine-tuning, customization, explainability, and evaluation.

Our Team’s Favorite Perks and Benefits

• QMentorship Program matches you with a mentor inside Qualtrics to get meaningful coaching from someone outside your team. 
• Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.

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