About the job 

We’re looking for a business-minded data master to join our team as a Senior Business Analyst to drive data-centric product development and growth in collaboration with our high-performing team of Product Managers, and Software Engineers on the Customer Experience Product team. 

You will work closely with the team to build and deploy highly performant dynamic pricing models to personalize customer experience products to optimize conversion rates and overall revenue. You will drive experiments and launch challenger models to test hypotheses and continually improve upon key business metrics. Hopper’s large user base often means that we can get statistically significant results within a short period of time post-launch, making this a dynamic role for a results-driven data scientist. 

You may be a great fit for our team if you’re a curious self-starter who thrives in ambiguity, is passionate about exploring the intersection of real business problems with huge (and often messy) data sets, and finding effective ways to simplify and focus on practical opportunities to deliver significant value to our customers. 

Minimum Qualifications

• 3+ years working with data (i.e. quantitative analysis experience including handling, manipulating, and analyzing data and creating analytical reports)
• Clear, demonstrable analytical skills - concrete examples of work with revenue and revenue-adjacent data, internal and external KPIs, and creating business cases that make strategic business recommendations
• Proven ability to communicate complex technical output to a non-technical audience
• Experience developing and operating large-scale data structures for business intelligence analytics using data modeling, SQL, Python.
• Demonstrated expertise with a data visualization tool (Tableau preferred) and data analysis tool such as Amplitude
• Excellent written and oral communications skills, especially when interacting with internal colleagues and external stakeholders
• History of managing multiple projects concurrently and delivering work on-time
• Ability to maintain quality and focus, and handle ambiguity while working independently.

Preferred Qualifications

• Experience with revenue management models in travel a plus
• Ability to break down complex business problems down to the data drivers
• Strong ability to communicate models and insights to stakeholders
• Comfortable collaborating with engineering to identify and own data science implementations in production
• Able to design, create and measure consumer facing experiments 
• Able to provide thought leadership on pricing and revenue management models
• Able to create ETL pipelines and/or support engineering in the creation of ETL pipelines

Responsibilities

• Frame and conduct complex exploratory analyses needed to deepen our understanding of Hopper users and what drives them to conversion and retention 
• Create and deploy powerful dynamic pricing models that power Customer Experience product merchandising on the Hopper app Develop standardized metrics to evaluate and benchmark performance, and craft meaningful KPIs that provide strategic insights and drive growth
• Develop standardized metrics to evaluate and benchmark performance, and craft meaningful KPIs that provide strategic insights and drive growth
• Deliver quantitative results, business understanding, and strategic insights to support supplier and provider contract negotiations, forecast deal value, and identify gaps and opportunities for maximizing supplier revenue
• Draw insights from multiple data sources and analytics tools, and clearly communicate strategic recommendations that drive growth and deliver on business objectives such as cost reduction and revenue optimization
• Partner with business development, product, and engineering to define and map data structures to support the analyses we need
• Analyze, extract, clean, and organize relevant information from large, complicated data sets of structured and unstructured data
• Create performance monitoring dashboards and data visualizations using Tableau, including tailored external partner performance reporting
• Develop and maintain automated, scalable reporting and analytics solutions, including Tableau dashboards that provide insights into revenue distribution and collection, external and internal bookings trends, supplier performance, and deal health
•  Build scalable dashboards for auditing external reporting of supply revenue
• Work cross-functionally with product, engineering, finance, and external partners to identify and resolve barriers to proper revenue recognition and collection.

Benefits

• Well-funded and proven startup with large ambitions, competitive salary, and stock options
• Unlimited PTO
• WeWork All Access Pass OR Work-from-home stipend
• An entrepreneurial culture where pushing limits and taking risks is everyday business
• Open communication with management and company leadership
• Small, dynamic teams = massive impact
• 100% employer-paid telemedicine, medical, dental, vision, disability, and life insurance plans
• Access to a Retirement Savings Plan

Despite the pandemic’s impact on the travel industry, Hopper has emerged stronger than ever. As the travel industry continues to rebound, Hopper has demonstrated significant outperformance with its category-leading mobile-only marketplace, delivering value to customers and supply partners with the company’s proprietary suite of fintech offerings. 

Here are just a few stats that demonstrate the company’s recent growth:

- Hopper’s valuation is now over $5B The company’s valuation has more than tripled since early 2020. 

- The company grew its revenue by more than 300% YoY in 2021. Hopper’s monthly revenues are now 375% higher than its pre-pandemic high point and Hopper Cloud, Hopper’s new B2B initiative, is already 15% of its revenues and growing.

- According to Apptopia, Hopper was the #1 most downloaded OTA in the US in 2021. The app has over 70 million downloads. 

- Hopper’s recovery is faster than the market and its share of the air travel market in North America is now 300% higher than prior to the pandemic, according to MIDT.

- The company sells over $2B in travel and travel related financial services annually 

- Hopper’s fintech offerings, such as Price Freeze and Rebooking Guarantee, now represent over 70% of its air revenue.

- Given the success of its travel fintech, Hopper recently launched a B2B initiative called Hopper Cloud, where any travel provider can unlock a totally unique revenue stream by seamlessly integrating and offering Hopper’s travel content and fintech products. Hopper Cloud partners include Capital One, Kayak, Marriott, Amadeus, Trip.com, and MakeMyTrip.

- The industry opportunity for Hopper Cloud is enormous as projections estimate that if all travel distribution channels offered travel fintech, it could increase the total consumer spend for the sector by $200 billion annually.

All this recent growth is just the beginning. There are still so many new opportunities we’re excited to tackle in the next year!