About the role

The Customer team at 15gifts are aligned behind the same customer philosophy to drive strategic, data lead partnerships, performance and human relationships. As well as our amazing customers, you'll work closely with your squad of key stakeholders across the business to deliver value and customer outcomes.

You'll be joining 15gifts at an exciting moment in our growth and will be a key team member as we grow our team and our customer base.

Sitting within the Customer team you will partner with Customer Success to proactively drive the performance and value of the guided selling engine across an enterprise portfolio, and will be key to ensuring that our retention, growth & health goals are achieved.

You'll use your data driven and commercially aware communication skills to ensure that our value is understood by all customers and lead the performance management and forecasting process for your customers.

There are plans to grow the Customer team substantially over the next few years, you will therefore be a key part of this journey as we grow our team, define new processes and unlock opportunities for you to progress in your career.