Elastic is a search company built on a free and open heritage. Anyone can use Elastic products and solutions to get started quickly and frictionlessly. Elastic offers three solutions for enterprise search, observability, and security, built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real time and at scale. Thousands of organizations worldwide, including Cisco, eBay, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe and is publicly traded on the NYSE under the symbol ESTC. Learn more at elastic.co.

The Senior Data Analyst will be a key member of our Cloud Strategy and Operations team. A successful candidate will turn data into information, information into insight and insight into business decisions.  As a Senior Data Analyst, you will be producing and tracking metrics that drive our Cloud adoption and retention, define new metrics and conduct analysis to improve the onboarding experience, engagement and conversion of trial users. You will work with the engineering team to identify and collect useful data within the existing infrastructure or in external sources. You will live and breathe data, and know all about CAC, LTV, MRR and other SaaS terms.

What you will be doing:

• Interpret data, analyze results using statistical techniques and provide ongoing reports to all relevant stakeholders at Elastic
• Work with the Elastic cloud engineering team to develop and implement data collection systems, data analytics and visualizations (dashboards, reports etc.) and other strategies to measure and evaluate KPIs.
• Identify, analyze, and interpret trends or patterns in complex data sets
• Ensure data quality, locate and help engineering correct data collection and processing  problems
• Work cross functionally with multiple stakeholders (Engineering, Sales, Marketing, Support, Finance) to prioritize business and information needs

What you bring:

• Minimum 5 years experience in data analytics
• Proven working experience as a data analyst or business data analyst in a SW/SaaS company
• Adept at queries, report writing and presenting findings
• Technical expertise in data models, database design and development, data mining and segmentation techniques
• Strong knowledge of and experience with reporting tools and databases (SQL, NoSQL etc). Previous experience in using Elasticsearch, Kibana, and Tableau for such purposes is a strong plus.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Knowledge of statistics and experience in using statistical tools for analyzing datasets (Excel, SPSS, SAS etc)
• BS in Mathematics, Economics, Computer Science, Information Management or Statistics a plus

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Double your charitable giving - We match up to $1500 (or local currency equivalent)
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is committed to diversity as well as inclusion. We are an equal opportunity employer and committed to the principles of affirmative action. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. If you require any reasonable accessibility support, please complete our Candidate Accessibility Request Form.

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