At Bluesight, our mission is to create groundbreaking medication intelligence solutions that increase efficiency, safety and visibility for health systems and pharmaceutical manufacturers.  We empower our customers to deliver the right medicine to the right patient at the right time, every time.  We are a high growth healthcare information technology company with a start-up 'vibe' but over 2,000 customers tracking medications using our proven solutions.

We are seeking a highly skilled and driven Systems & Analytics Manager to join our Revenue Operations team. In this role, you will be responsible for overseeing and optimizing our SFDC Sales platform. As a key member of the Revenue Operations team at Bluesight, you will have the opportunity to drive cross-functional collaboration on all systems work that impacts the company’s revenue, from pre-sales to strategic renewals and beyond.

Sales Cloud Administration:

•Serve as a primary system administrator for our Salesforce instance, taking ownership of configuration, customization, and maintenance to ensure optimal performance.

•Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks.

•Maintain and automate business processes using custom objects and workflow rules, and document enhancements and maintenance tasks.

•Collaborate closely with stakeholders to understand business requirements and translate them into effective system configurations and workflows.

•Manage user profiles, roles, and security settings to enforce access controls and maintain data integrity.

Business Analytics:

•Own, manage, and measure standard sales and marketing KPIs (pipeline conversion, pipeline velocity, sales cycles)

Customer Success Application Management:

•Oversee and optimize customer success applications to enhance user experience and drive customer satisfaction.

•Take charge of administering and configuring applications for integration into SFDC, including customer success platform, customer relationship tools, and customer support systems.

•Collaborate with cross-functional teams to define and implement automation workflows, customizations, and integrations to streamline customer success operations.

•Ensure data integrity by monitoring data quality, resolving discrepancies, and conducting regular data maintenance tasks.

•Analyze and report on application usage metrics, trends, and key performance indicators to facilitate data-driven decision-making.

•Provide user training and support, troubleshooting issues to ensure smooth adoption and maximum utilization of customer success applications.

Documentation and Training:

•Create and maintain detailed technical documentation, encompassing system configurations, processes, and workflows.

•Develop and deliver training materials and sessions to educate users on best practices, system capabilities, and new features.

Collaboration and Communication:

•Collaborate with cross-functional teams, including sales, marketing, and customer support, to gather requirements and implement system enhancements.

•Effectively communicate with stakeholders at all levels, ensuring alignment on system changes, updates, and user support needs.

•Stay informed about industry trends, best practices, and emerging technologies related to Sales Cloud, customer success applications, and marketing operations.

Experience, Skills and Qualifications:

• Bachelor's degree or equivalent work experience
• 5+ years of experience as a Salesforce administrator
• 3+ years experience working at a B2B SaaS company in analytics and reporting, CRM setup and data architecture
• Proven track record as a Salesforce Administrator, within a growing SaaS company
• Experience partnering closely with go-to-market stakeholders to improve performance and revenue outcomes.
• Salesforce Administrator certification preferred
• Knowledge of Salesforce marketing tools at a level that supports weaving them into broader marketing strategies.
• Knowledge of custom objects, salesforce lightning, and lightning design system.
• Exceptional attention to detail.
• Proficiency in creating Salesforce profiles, allocating roles, managing access, and crafting custom reports and dashboards.
• Proven ability to design and implement new processes and facilitate user adoption
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

Bluesight’s culture is built on innovation and teamwork. There’s room to grow and opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industry—and have fun doing it.  We truly believe that where you work and what you do matters.  Join us as we revolutionize the hospital pharmacy landscape!

-Competitive salary

-Time off when you need it – unlimited vacation days!

-Generous insurance coverage

-401k program with a company match

-Fun, collaborative culture!