What you'll be doing

• Own documentation and quality assurance of Discord’s scaled anti-spam efforts, and flag potential deviations to relevant stakeholders
• Think both quantitatively and qualitatively to create reports and suggestions that improve, optimize, and innovate our scaled anti-spam methods
• Analyze new and potential product features and propose plans to help reduce or remove spammy behavior before it happens
• Manage incoming streams of spam reports and spam-related appeals from users and communities to identify developing patterns of abuse
• Work cross-collaboratively with other teams, including Product, Safety Engineering, ML, CX in responding to complex and time-sensitive issues

What you should have

• 1-3+ years experience using data analysis and/or ad-hoc scripting to solve complex problems.
• Strong problem-solving, troubleshooting, and investigative skills: we believe in getting to the root of the matter instead of just addressing symptoms
• A strong interest in online harm mitigation--you’ve seen how seemingly safe features are abused by bad actors, and understand tradeoffs and risk that come with online interactions
• Previous experience with data analysis and/or scaled quality assurance
• Strong stakeholder management skills––you’re adept at improving processes and know how to leverage the skills of multiple disparate teams
• Ability to work in a fast-paced environment and make important decisions under pressure
• Excellent communication skills––you can efficiently and eloquently present ideas, updates and results to key stakeholders at various levels

Bonus Points

• Background in data and/or user-facing support roles, such as Trust & Safety or CX.
• High-level understanding of statistics concepts (e.g., hypothesis testing, probability distributions, relationship between variables)
• Demonstrated interest in anti-spam and/or responsible innovation initiatives
• Proficiency in various data analysis and scripting languages such as:
  • SQL
  • Python
  • Git
• Familiarity with ticketing systems. (Ex. Zendesk)

New York City residents only: Minimum salary of $117,000/year + equity and benefits
*Note: Disclosure as required by NYC Pay Transparency Law.

Colorado residents only: Minimum salary of $93,600/year + equity and benefits
*Note: Disclosure as required by sb19-085(8-5-20).

Benefits and Perks

• Comprehensive medical insurance including Health, Dental and Vision (plus up to $20,000 for gender affirmation procedures)
• Mental health resources and quarterly wellness stipends
• 16+ paid holidays, 4 weeks of PTO + use-what-you-need sick days 
• Paid parental leave (plus fertility, adoption and other family planning benefits)
• Flexible long-term work options (remote and hybrid)
• Volunteer time off
• A diverse slate of Employee Resource Groups 
• Plus commuter contributions and other perks for office-based employees

About Us

Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests — from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.

We’re working toward an inclusive world where no one feels like an outsider, where genuine human connection is a click, text chat, or voice call away. A place where everyone can find belonging. Challenging? Heck yes. Rewarding? Double heck yes. It’s a mission that gives us the chance to positively impact millions of people all over the world. So if this strikes a chord with you, come build belonging with us!

Apply Now