Analyst II, Customer Servicing

Analyst II, Customer Servicing

This job is no longer open

We’re looking for a driven, analytically-minded professional to join the Growth Analytics team! Growth Analytics at Affirm encompasses Product, Marketing, Operations, and Foundations. The team is responsible for the research, reporting, and experimentation vital to build outstanding consumer-facing and merchant products.  Specifically, this role is for the Foundations analytics team focused on optimizing the customer servicing experience. The ideal candidate will have strong analytical and problem-solving skills, an eagerness to collaborate with different teams, curiosity to learn more every day, and patience to work through difficult problems.

What you’ll do

  • Own end-to-end analytics workflow, including defining success, generating insights and hypotheses, performance metrics, socializing them across the organization, creating intuitive dashboards and reports, and developing scalable analytics solutions and data models
  • Lead cross-functional weekly metric reviews, working with partners to perform deep-dives into key metric movements and inform action
  • Actively drive a more data-driven culture and a standardized understanding of the health of the business among cross-functional partners
  • Proactively explore data and find opportunities to improve the user engagement, growth and profitability
  • Address ambiguous problems and formulate hypotheses into actionable and well-designed experiments

What we look for

  • Passion to redefine the lending and financial industry for the better
  • 2-4 years of experience in an analytically-driven role (analytics, consulting, finance, etc.); Preferably previous experience as a product analyst supporting customer servicing
  • Strong working knowledge of SQL and/or experience with Python or R 
  • Practical and theoretical knowledge of A/B testing
  • Strong interpersonal skills and ability to work cross-functionally and influence both technical and non-technical audiences
  • Ability to think creatively and critically and thrive in a fast-paced, dynamic, and often ambiguous work environment
  • Bachelor's or Master's degree in a quantitatively rigorous subject area like statistics, math, finance, economics desired
  • Enough laziness to find a faster way to do your least favorite tasks
  • Humility and team player - you go out of your way to help teammates

Pay Grade - CAN29
Employees new to Affirm or promoted into a new role, typically begin in the min to mid range.
CAN base pay range per year:
Min: $105,300
Mid: $131,600
Max: $157,900

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