About Care.com 

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you.

What Your Days Will be Like:

The Global Consumer Operations Analytics team is the backbone of our domestic and international consumer care organization, ensuring that we’re delivering a best-in-class experience for our clients and scaling our network to keep up with fast-growing demand.

As an Analyst on the Ops Strategy & Analytics team, you will support Operations leadership and partner with the broader Care@Work cross-functional team to tackle the highest-priority strategic questions facing Care through objective analysis and operational insights. This is a new role on the team with ample opportunity for growth. The ideal candidate is highly analytical and demonstrates strong business judgment. The ideal candidate enjoys working with data, is results-oriented, and can prioritize and turn around high-quality analysis in a fast-paced environment. They are a strong communicator who can effectively share analytical results and data-driven recommendations.

In this role you will:

• Become an expert in data sources and metrics
• Conduct in-depth analysis and develop a deep understanding of key value drivers to identify improvement areas and opportunities
• Interpret results using a variety of techniques, ranging from simple exploratory data analysis to statistical modeling
• Leverage data and tools available to deliver core KPIs, reporting and supply / demand forecasts
• Support team in assessing performance of various operational initiatives
• Deliver strategic projects that provide key business insights for high-priority initiatives
• Build, maintain and optimize dashboards to track client servicing of our products and network performance
• Become a business trusted partner to drive business results

What You’ll Need to Succeed:

• 3+ years of experience in an analytical role with demonstrated progression in responsibilities
• Detail-oriented with the skill to navigate ambiguity and independently produce high-quality analysis
• Ability to distill complex thoughts and strategies into simple, actionable recommendations to cross-functional teams and senior leadership
• Experience with SQL or similar relational database language
• Microsoft Excel proficiency, including pivot tables, look up functions and charts
• Knowledge of Data Visualization tools (Tableau preferred)
• Familiarity with Salesforce preferred
• Capable of defining framework to solve complex and/or conceptual problems, seeking information, corralling resources, and delivering results in challenging situations
• Ability to effectively manage time, prioritize tasks and work within deadlines with minimal supervision

For a list of our Perks + Benefits, click here! 

Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.com recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds. Care.com is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation, please reach out to talent@care.com

Company Overview:

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care. Care.com is an IAC company (NASDAQ: IAC).