We’re looking to add a talented Manager of Analytics (working remotely) to our growing team! At InsideTrack, we are passionate about student success. We partner with colleges and universities to improve enrollment, persistence, completion and career readiness. Our student support methodology uncovers first hand feedback about student goals and challenges. Through strategic guidance, staff training and student coaching, we help institutions turn this feedback into actionable insights that drive exceptional student outcomes. As a non-profit organization, our partners turn to us as thought leaders in higher education. We offer these partners access to a comprehensive range of student success solutions as well as the latest research and insights impacting the industry. We’ve proudly supported more than 2 million students since 2001 and currently serve over 4,000 programs empowering our partners to uplevel their student success outcomes.

Join us and the leading institutions, foundations and others working to bring the transformative power of education to all individuals.

What does this role entail?

As the Analytics Manager, you will lead a team of analysts focused on analyzing our coaching services, our impact and our products and services in close collaboration with stakeholders.  You will shape the way business and performance is measured, define what questions should be asked, and lead the development of analytics methods, tools and best practices to support our coaching programs and product portfolio.

The Analytics Manager will manage the Analytics team which includes a mix of Analysts, Analytics Engineers and Business Systems Analysts.

What are the role responsibilities?

• Lead a team of analysts in partnering with InsideTrack stakeholders to understand and address business needs.
• Leverage technical expertise and people management skills to lead and mentor a growing team of highly talented data analysts focused on building our analytics programs.
• Partner with coaching operations, technical solutions and engineering teams to identify opportunities to use advanced data analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities.
• Ensure delivery of high quality and accurate regular reports on time and without error, including those for annual partnership review.
• Oversee development of operational dashboards for managerial and leadership teams as needed.
• Collaborate with InsideTrack leadership to establish a strategy and direction for data analytics at InsideTrack including client reporting, internal reporting and cross institutional insights. 
• Establish an analytical framework, process and roadmap for measuring, evaluating and drawing insights for InsideTrack’s products and services.
• Manage end-to-end analytics requests through effective management of data analysts and collaboration with onsite and offshore data and reporting engineering teams. Respond to changing priorities, and reallocate resources as necessary.
• Communicate results and operational impacts of data and insight initiatives to stakeholders through creation of compelling data visualization and dashboards.
• Lead team to partner closely with Strategic Program Directors to tell a compelling story to each client partnership.
• Present to clients and internal stakeholders; support team members in their presentations.
• Evaluate 3rd party analytics and reporting products, as needed.
• Provide internal data analytics industry thought-leadership and support external communication initiatives.

What qualifications and experience are required for success in this role?

• Bachelor’s degree in mathematics, analytics, business, finance or related field of study; Master’s degree preferred. BS/MS in a quantitative discipline is preferred.
• Five (5) + years of experience working in data analytics in a consumer software product company.
• Three (3) + years of experience managing data analysts and/or data scientists.
• Broad expertise in technical data tools and methods, including data engineering, descriptive and predictive statistics, the modern data stack, experimentation, and data visualization.
• Pattern of successfully building durable processes that increase the efficiency and leverage of your teams in hiring, talent development, knowledge management, standardizing methods.
• Hands-on experience leading teams whose primary goal is to derive operational and program insights to inform future business and program/service decisions.
• Experience leading a team to be consultative with stakeholders. 
• Fluent in data analysis tools and visualization (e.g., SQL, Python, R, FiveTran, Snowflake, dbt, Looker, Tableau).
• Ability to serve as a leader and advocate for team analytics members.
• Experience working across the full stack of data analysis, including ETL, data engineering, data analytics, and data visualization.
• Impactful presentation and data visualizations skills to convey results clearly and concisely to stakeholders
• Excellent written and verbal communication skills on quantitative topics for non-technical and executive audiences.
• Ability to read and interpret complex information, talk with customers and listen attentively.
• Ability to interact professionally with individuals from various professional and cultural backgrounds at all levels within the organization. 
• Ability to effectively adjust communication style as appropriate for a given audience.
• Conducts job functions in a manner, which consistently promotes a high level of customer service to both internal and external customers, models and supports the company’s core values and basic principles.  This includes but is not limited to maintaining constructive and professional relationships with peers, supervisory personnel and internal and external customers, facilitating change and serving as a role model, and proactively meeting customer’s needs in a timely fashion..
• Security is Everyone’s Responsibility:  In order to protect InsideTrack’s personnel, customers, assets and mission, security is the responsibility of every employee.  To maintain security, employees are required to read, understand, and follow company security policies including but not limited to the WISP and Employee Handbook.  In addition, security training supporting those policies is required at least annually.
• Must protect the confidentiality of student personal information and comply with Family Educational Rights and Privacy Act (FERPA).
• Must comply with all company procedures and policies, including company privacy and security policies.
• Background and experience in higher education and/or training / certification in change management, a plus.

Are there travel requirements?

This position will require the incumbent to travel between two - five percent (2-5%) of the time for business meetings with some overnight travel required. The amount of travel and expectations for the same are subject to change based on business needs and demands.

At InsideTrack, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.  InsideTrack believes that diversity and inclusion among our employees is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.  We welcome diverse applicants with a variety of life experiences and encourage all to apply!  We are an EEO/AA employer.

To Apply: Please submit your letter of interest and current resume.