Business Analytics & Insights Manager

Business Analytics & Insights Manager

This job is no longer open

Narvar is growing! Our Customer Operations team is seeking a Business Analytics & Insights Manager to own ongoing analytics and process improvements that drive core KPIs across our Customer teams. This role will report to the Head of Customer Operations. The role will also require collaboration with cross-functional teams such as Finance, Sales, and Product. 

Day-to-day

  • Conduct thorough analysis and present data-driven insights that tell a “story” with appropriate data visualizations 
  • Lead discovery and refinement of opportunities, working closely with Functional stakeholders from Sales, Product, Customer Success, Customer Support, Sales Operations, and Professional Services.
  • Develop and execute project plans that aim to close gaps or further enhance business performance
  • Execute process improvements and effectively drive change management across cross-functional teams
  • Evolve, or design, build and maintain reporting tools, models, and dashboards that uncover opportunities and drive strategic decision-making 
  • Develop and standardize analytical methodologies to improve our team’s operational processes
  • Ensure data integrity and partner with appropriate cross-functional teams to problem solve any data discrepancies or gaps
  • Provide ongoing operational support and one-off data pull requests for initiatives across the Customer teams

What we’re looking for

  • 4+ years of work experience in data analytics, management consulting, or another quantitative role
  • Data-driven, detail-oriented individual who is passionate about uncovering the true drivers of a business
  • Analytical mindset with demonstrated ability to work through complex, ambiguous problems using data
  • Ability to translate data into a clear story with key insights; presents data in a clear and concise manner, both written and orally
  • Enjoys defining and driving process improvements across teams to improve business performance
  • Self-motivated, curious, and rapid learner who is comfortable working in ambiguity
  • Thrives in a fast-paced and dynamic environment
  • A team player who enjoys collaborating with a cross-functional team, and be “the voice” of Customer Operations in a group setting
  • Skilled in the use of: Salesforce, Google Sheets, Google Slides
  • Strong interpersonal, verbal, and written communication and presentation skills
  • SAAS, B2B experience a plus
  • Previous startup experience strongly preferred

Why  Narvar? 

We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with Patagonia, GameStop, Neiman Marcus, Sonos, Nike and 850+ other brands. With offices in San Francisco, London, Paris, and Bangalore, we've served over 125 million consumers worldwide across 8 billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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