Why PerfectServe? 

PerfectServe is building healthcare’s most advanced communication and collaboration solution to unify the entire care team across the continuum – from inpatient, to outpatient, to patients at home. The secure platform uses advancements in mobility, AI and analytics to optimize scheduling, automate clinicians’ communication-driven workflows, eliminate non-clinical tasks and decrease clinician burnout, resulting in quicker time to treatment and superior patient outcomes.

Position Overview:   

The Business Operations Analyst is responsible for supporting the business/client operations thru the establishment of best practices, discovering current gaps and providing critical thinking and problem-solving skills:

Key Strategic Responsibilities:

• Operational Cadence/Rhythm of Business: Establish and maintain an operating rhythm of the business KPIs to ensure the service line is running effectively and efficiently to meet goals and objectives.
• Business Process Improvement: Manage centralized repository of processes and improve processes to minimize complexities and optimize to promote effective operations. Specifically: Salesforce.com, SharePoint, Slack, and project management software.
• Reporting: Develop collateral for executive level reporting, including weekly, monthly, quarterly status reports to manage risks and issues and improve team communication and collaboration.
• Metrics: Identify and develop reporting standards for existing and developing metrics and produce insights of metrics to improve business performance and drive business actions.
• KPIs: Develop and track key KPIs across the team that support strategic goals, milestones and accomplishments.
• Internal Consultant: Act and operate as an internal consultant, working directly with multiple stakeholders, management, and various related departments be able to optimize team performance.
• Project Management: Organize and schedule project activities in a logical way to successfully facilitate the project scope, timeline and deliverables.

• Communication Calendar: Create, manage and maintain specific communications and cadence for All Hands meetings, QBRs, team meetings, ongoing communications, etc.

• Customer Satisfaction: Organize and lead the approach to all levels of our customer base. provide analytics and focus areas for improvement. Organize and monitor compliance with follow-up plans.

Essential Qualifications:

• 1-3 years of project management or similar experience in an account management operations role. 
• Agile mindset that can adjust to changing deadlines and priorities as needed. 
• Process improvement knowledge (LEAN a real plus)
• Intuitive and pioneering- Seek out new areas for improvement.
• Knowledge of Salesforce 
• Strong office suite (Excel, PPT, Word) skills. A plus would be skills in business intelligence software or a desire to learn
• Experience working with Data Analytics and Data Visualization tools such as: Microsoft PowerBI, SISense, DOMO, Analytics Zoho Reports, Tableau, Google Analytics.
• Must have strong communication skills to collaborate and communicate with multiple business verticals.

Beneficial Qualifications:

• Experience driving process change in complicated environments 
• 3-5 years of experience with the PerfectServe Platform
• Experience working with physicians and/or hospitals
• Self-motivated and driven
• Six Sigma Certification, White Belt, Yellow Belt, Green or higher.

Environment, Physical & Other Requirements: 

This position requires interaction with people and technology while either standing or sitting. In order to best service our customers on the phone, face-to-face, or on the computer, all employees must be able to communicate with or without reasonable accommodation. 

Depending on the assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of 10 - 25 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, and operate equipment.

PerfectServe is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.

This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

PerfectServe, Inc. is an Equal Opportunity Employer -----M/F/D/V.