Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

About this roll* (responsibilities) 

The Toast Competitive Intelligence team is responsible for understanding the restaurant technology market and competitive landscape and bringing to life the value, differentiation, and proof points of our offering. This is a high-impact, high-visibility role that will offer substantial exposure to many different departments and the opportunity to drive long-term shareholder value at a hyper growth company.

In this role, you will become the expert on the restaurant technology competitive landscape and our competition. You will be responsible for conducting quantitative and qualitative competitive research and analysis. This analysis will inform both key strategic decision making as well as enable the sales team to be fluent in key competitive moves. The ideal candidate can thrive in becoming an expert in a rapidly changing environment and has experience uncovering and synthesizing competitive insights.

As Manager of Competitive Intelligence, you will:

• Conduct research and analysis on our competitors’ product and GTM strategy to influence strategic decisions across product, product marketing, sales, and more  
• Develop a deep understanding of our competitors - tear down public statements and financials, do interviews, and get the on-the-ground truth
• Leverage various data sources (Salesforce, Looker, etc.) and be able to extract, transform, and build analyses and data visualizations to help answer critical questions and understand our competitive performance
• Partner with the Market Insights leadership to establish regular reporting cadence on latest competitive developments, insights, and recommendations to leadership
• Leverage competitive intelligence insights to build assets for sales reps (e.g., battlecards) and lead sales training 
• Work cross functionally with teams across Toast to socialize competitive intelligence through storytelling and collaborate with marketing, product, and insights teams across the organization (e.g., Investor Relations and Corporate Development) to build Toast’s collective knowledge

Do you have the right ingredients*? (requirements)

• Experience in a diverse environment that can span product marketing, product management, strategy consulting, or operational roles
• Highly collaborative mindset; experience working cross-functionally to drive results in a fast-paced environment 
• Experience with quantitative and qualitative research and the ability to synthesize them together to inform strategic decision making
• Strong writer, presenter, and verbal communicator; ability to build strong, compelling storylines and recommendations that are deeply evidenced in both quantitative and qualitative research to move leadership to action
• Exceptional organizational and time management skills with the ability to effectively manage multiple project timelines, internal partners, external partners, and deadlines
• Strong analytical skills and experience working with large datasets
• Experience with manipulating large, dirty, and disparate datasets
• Highly proficient in Microsoft Excel (Google Sheets) & Powerpoint (Google Slides)
• Enthusiasm, and a willingness to explore, grow, and learn

Special sauce: (nice to have)

• CI experience 
• Familiarity with Crayon, Salesforce, Looker, and SQL a plus 
• Interest and passion for restaurants, tech, and hospitality 
• Comfort with ambiguity
• A self-starter who thrives when multitasking

*Bread puns encouraged but not required

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.