Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Senior Risk Strategy and Data Analyst

Toast Overview: 

Toast is a rapidly growing company building the first all-in-one restaurant management software platform. Toast’s Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways, including ordering, inventory, and payroll. We’re growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if you’re passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business across the US and internationally.

About this roll*: (Responsibilities)

The Senior Risk Strategy and Data Analyst will work across Toast’s fraud, merchant risk, and merchant compliance verticals to assess risks associated with new products or initiatives across the company, drive strategic approaches to fraud-centric problems, and analyze the current state of the team via dashboarding and queries. The primary responsibilities for this role include working cross-functionally with teams like Data Science and the Fraud Engineering Team to develop tools for the operational teams to leverage, and managing the overall fraud and risk data program, including creating and maintaining dashboards that provide insights and running ad-hoc analysis as necessary, with the help of a more junior analyst. In this role, you’ll achieve goals like driving automation and efficiency, protecting Toast against fraud and compliance threats, and enhancing the structure of fraud-related data at Toast.

What You Will Do:

• Assess new products and initiatives at a Toast-wide level to understand how they may pose a fraud or compliance risk
• Analyze potential approaches to problems within the Fraud and Risk Teams, and guide the team in the steps to solve them
• Mentor a more junior data analyst and disperse the Data Team’s workload appropriately
• Review data and operational procedures using a risk-based approach to minimize gaps in our fraud and risk program
• Work cross-functionally with data-based teams at Toast to ensure adequate access to data
• Explore internal data resources and options to build the most efficient procedures and new tables for fraud data analysis
• Liaise with Data Science and Engineering to drive automation efforts and build Fraud Data Science model to improve fraud detection efficiency and accuracy
• Work with Engineering to extract information and set up realtime alerts from raw event logs
• Ingest data from external vendors and coalesce with Toast data to analyze efficacy of vendors
• Integrate data from different sources and analyze large sets of transaction data to develop fraud mitigation strategy and provide product insights
• Build and enhance transaction monitoring rules by running ad-hoc analysis to minimize fraud loss while driving growth
• Create and maintain dashboards to monitor data as required for your role and requested by the team and other stakeholders

Do you have the right ingredients*? (Requirements)

• 3-5 years of experience in data analysis, experience in fraud, risk, or payments is a plus
• Experience in a strategic role, not necessarily as the ultimate decision maker, but as a key stakeholder who contributed to an overall roadmap
• Very strong SQL skills, R and Python skills and experience with Looker and Snowflake are a plus
• Data driven, with a passion for efficiency
• Ability to explore new tools and build up data procedures from scratch
• An inquisitive nature, someone who wants to explore variances, and understand root causes
• Ability to work effectively in a dynamic, changing environment and adapt while focusing on key goals and objectives with minimal oversight

Our Spread* of Total Rewards:

• Unlimited Vacation
• Sabbatical opportunity after five years
• 401(k) and matching
• Medical, dental, & vision coverage
• Mental Health Benefits
• 100% paid childbirth recovery medical leave
• 16 weeks of 100% paid parental leave
• Eligibility for 100% paid medical or family leave
• Subsidized backup childcare
• Professional Development Reimbursement Program
• Home office and telecommunications stipends
• Free access to Certified Financial Planners
• Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
• Various peer and company recognition programs

#LI-REMOTE

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.