Title: Customer Success - P4
Location: Remote USA (preferably in Metro Detroit)
Reports to: Managing Director, Customer Success 

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.  

The Role: 

As part of the Data & Analytics division of J.D. Power, you will work to understand what factors contribute to future values of vehicles. The Consultant's primary function is to use industry knowledge and data analysis to develop clear and well-informed consulting projects that manufacturers and related companies can use to improve residual values and sales plans. Projects include recommendations with supporting details related to, but not limited to, pricing, volume, incentives and content. The Consultant will also be able to enhance the team’s capabilities by continuously improving deliverables and value to clients.  

The Impact You Will Have in This Role: 

The Consultants are well-informed of what the automotive pipeline consists of and uses this knowledge and data analytics to provide guidance to manufacturers that impacts how vehicles are made and sold.

 What You'll Be Doing in This Role: 

This position will gain exposure to several areas of J.D. Power’s business within the Automotive Industry, including Content Planning, Residual Values and Incentive Planning. 

• Production and delivery of reports and studies based on client needs/request, leveraging data resources and tools such as AA, Tableau and others 
• Produce actionable and data-driven consulting studies for automotive clients including analyses on sales strategies, product competitiveness and drivers to residual outlook 
• Support and perform analyses related to vehicle contenting and trim strategies to assist manufacturers in decisions impacting sales strategies 
• Use automotive knowledge and data analysis to make recommendations for manufacturers to optimize sales strategies within the new and used markets 
• Present study results to clients in person and/or virtually 
• Actively participate in internal meetings and project reviews, along with completing any ad hoc requests 

Qualifications of this Role: 

• Strong data analysis background to be able to choose appropriate metrics to test hypotheses and design/layout data appropriately to tell desired story
• BS/BA degree required (preferably in the areas of: auto engineering, business administration, applied statistics, business economics)
• Strong background in automotive space with knowledge of makes, models, segments, performance, lifecycle trends, automotive technology and content is necessary
• Knowledgeable of the factors that impact residual/resale values and capable of making recommendations to manufacturers to improve values
• Excellent communication skills with experience presenting to senior members internally and externally
• Expert proficiency with Microsoft Office suite of products
• Ability to travel ~25%

The Hiring Manager says: 

“If being part of a collaborative, high-performing team who shares an interest in data and cars sounds like a good fit for you, this may be the opportunity you’ve been looking for.”

The Way We Work: 

• Leader Led
• Remote First
• Foster Flexibility
• Reward Performance
• Time Off Matters

Company Mission  

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.   

Our Values  

At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.   

Truth Finders - At J.D. Power, we are proud of the unbiased data and findings we provide. As individuals, each and every member of our team is dedicated to living this same objectivity and embodying the highest ethical and professional standards – the only ‘favorite’ we have is the truth.   

Change Makers - At J.D. Power, we never stand still. We constantly seek better ways – innovating and evolving in everything we do to support our colleagues and our clients alike – and all in service of delivering data and insights that drive meaningful business impact.   

Team Driven - At J.D. Power, we are one team and we are activated. Regardless of individual role, every member of our team is dedicated to supporting their immediate colleagues and our broader J.D. Power family to deliver on our collective purpose and make us greater than the sum of our parts. At J.D. Power, these values are more than words. 

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. 

Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com. 

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.  

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