If you're passionate about influencing the customer experience to enable customer-driven growth and deliver extraordinary care, then Nationwide's Office of the Chief Customer Officer could be the place for you!

Job Description Summary

Job Description

Are you passionate about creating data-driven customer value?  Are you an analytic problem-solver that likes to continuously learn? If so, come join us in Nationwide’s Chief Customer Office as an intern and help us activate on customer data for improved customer experiences and competitive advantage. 

At Nationwide, we exist to protect people, businesses and futures with extraordinary care. Ranked #21 on the 2022 Fortune 100 Companies to Work For. With more than $158 billion in statutory assets, we’re a Fortune 100 mutual company that offers a full range of insurance and financial services across the country, including car, boat, homeowners, pet, farm, life and commercial insurance, as well as administrative services, annuities, mortgages, mutual funds, pensions, long-term savings plans and specialty health services.

Along with being a great place to work, a flexible work environment is available and this position may be filled remotely.

Job Description

The Enterprise Customer Information Management (ECIM) team is part of Nationwide's Chief Customer Office and manages Customer (member, intermediary partner) data to support operational capabilities, communications, analytics & insights as well as improved customer experiences. We are a team of over 30 associates with Business Lead, Data Engineering, Data Reporting and Data Analytic skills. We partner closely with our various businesses, technology team and advanced analytics office to activate on our enterprise customer data for competitive advantage.

Internship Roles/Responsibilities

The successful intern will leverage their experience with database management and data centric applications and will structure and lead complex analysis across the Nationwide enterprise, leveraging large customer and prospect databases and sources.

The intern will:

(1) Curate data and implement data quality checks

(2) Provide data analytics and insights and

(3) Develop data reporting and visualization for consumption by business partners and executives

Additionally, the intern will exercise a customer centric mindset to help identify ways to activate on our enterprise customer data for improved customer experiences.

Skills/Qualifications Desired

• Data application and practices knowledge

• Advanced skills with MS products (Excel, PowerPoint), reporting tools (e.g. Tableau) and modern programming/scripting languages (e.g., SQL, R, Python)

• Strong problem solving, oral and written communication

#WayUp

Benefits

We have an array of benefits to fit your needs, including: medical/dental, paid time off plus nine paid holidays, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.