Ollie Pets

New York, NY

51-200 employees

On a mission to give dog food a good name. Ollie delivers freshly made food from real, human-grade ingredients, tailored to your dog's unique nutritional needs.

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Customer Lifecycle Analyst

Ollie Pets

Customer Lifecycle Analyst

Data Analytics

This job is no longer open

At Ollie, we love dogs and the people who love them. It’s this passion that defines Ollie as an innovative pet wellness brand. Our goal is simple: to provide a healthier, easier way to care for our dogs and in turn help them live as long as canine-ly possible.

We are a U.S. based distributed team that is backed by the same venture capital companies behind Mirror, Dandy, Package Free, Prose and Glossier. As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members.

The Data Team at Ollie is responsible for empowering functional teams with the data they need to make data-driven decisions, as well as proactively surfacing actionable insights and recommendations. As the Customer Lifecycle Analyst at Ollie, you will be the subject matter expert on our customers. This critical role will sit at the intersection of the data, digital and retention teams and be responsible for proactively and self-sufficiently delivering actionable insights to drive customer retention.

Responsibilities

Dive deep into the data to proactively identify trends, behaviors and opportunities, such as delivery pushbacks and subscription changes, to provide actionable insights and identify new opportunities.
Collaborate with the Retention, Customer Experience, Logistics and Digital Teams to understand underlying experience issues throughout the customer’s lifecycle.
Monitor performance trends with channel managers and deliver recommendations on channel and spend optimization.
Work with the product and retention teams to identify data gaps and new opportunities for data collection.
Develop automated, insightful and actionable dashboards and pipelines that support business stakeholders’ self-service data needs and allow them to make decisions quickly
Design and conduct A/B and multivariate tests. Develop test plans, define a hypothesis and relevant success metrics, analyze and transform raw data into actionable insights, and distribute test results to stakeholders.

Preferred Experience

2-3 years of experience in the data analytics field with a focus on customer lifecycle or retention analytics.
Familiarity with ecommerce KPIs and experience in delivering data-driven decisions to stakeholders.
Proficient in SQL, Excel, and BI tools.
Strong command of basic statistics.
Solution-oriented, independent, and able to communicate across different departments.

Bonus Points

Segment and Iterable experience strongly preferred
Looker development experience preferred

Benefits

Competitive salary and a stake in the company
Sponsored 401k program with employer match up to 4%
Comprehensive health coverage including medical, dental and vision
Unlimited vacation policy that you're encouraged to use
Paid parental leave
1-week paw-ternity leave for new dog parents
Ollie subscription for one dog
Inspiring pack members!

If you'd like to stand out, tell us in your cover letter why you're interested in joining Ollie and how your skills match the responsibilities detailed in this posting.

Ollie embraces diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Ollie is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please include that in your application.

This job is no longer open