Data Analyst - Disease Community Specialist - USA

Data Analyst - Disease Community Specialist - USA

Within3's virtual engagement platform helps the top life science and pharmaceutical companies in the world to engage more efficiently with Healthcare Providers (HCPs) and patients. Drugs get to market faster. Patients can be heard. Busy HCPs can spend more time with patients.

We work hard to create a dynamic and collaborative culture where innovation is encouraged. Even as a globally distributed organization, we strive to create and maintain connections that not only make work fun but make our work better!

What you can expect from the opportunity

Within3 has a career opportunity for a client-facing data analyst professional with a track record of success in a services-based consulting/support role for large business clients. This role suits a professional whose core DNA is highly organized, autonomous, and detail-focused. The Data Analyst - Disease Community Specialist (DCS) will play a key role in delivering value to clients by leveraging the people, process, and product resources of the company.

  • Craft deliverables that help clients better understand the disease communities they serve using sophisticated network analytics that integrate scientific, medical, and social media data.
  • Work proactively internally and with a broader Client Success team to ensure customers obtain maximum value from the products.
  • Serve as a thought partner and strategic advisor to the client team and organization.
  • Educate clients on life science data, the Disease Community product, and its intersections with client requirements and their disease community.
  • Help the client team execute an efficient and effective insight process on their side that aligns with Within3 solutions.
  • Contribute to various data tasks such as data cleaning, processing, quality control, etc., as needed.
  • Drive change through recommending process and performance improvement initiatives.
  • BS in Biological Sciences, Biotech, Biomedical, Analytics, research, life sciences, healthcare, data, or other related fields or BA/MA with substantial relevant experience.
  • Minimum five (5) years industry relevant experience (Healthcare / Pharma/Biotech/Life Sciences industry experience strongly preferred).
  • Prior experience handling data including business analytics and particularly Physician, Provider, Payer, Policy-Maker, or Patient-level data.
  • Strong logical and analytical thinking with an ability to see patterns.
  • Proficient communicator and a creative problem solver.
  • Comfortable presenting complex, analytical findings, topics, and analyses in easy-to-follow and compelling narratives with appropriate data, evidence, and charts for client-ready presentation.
  • Curious and consultative with the ability to understand clients' needs and proactively offer recommendations.
  • Collaborative, able to work effectively across internal groups.
  • Partnership mentality, effectively partnering with internal and external teams to ensure ongoing customer success.
  • Strongly experienced with Microsoft Excel, Microsoft PowerPoint, business intelligence tools, data visualization tools, and social listening tools.
  • Detail-oriented with strong writing and copy editing skills for rigorous quality control.
  • Able to prioritize work between simultaneous deliverables, priorities, and clients.

Nice to Haves

  • Gainsight experience (not required)
  • Software as a Service (SaaS) experience
  • Additional languages are preferred but not essential (Especially Spanish, Portuguese, and/or French)

Don’t meet every single requirement? Studies have shown that women, members of the LGBTQ+ community and people of color are less likely to apply to jobs unless they meet every single qualification. At Within3 we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

  • Fully remote, home-based flexible working
  • A competitive compensation package and benefits program aligned to your location
  • Create your own home working space, including MacBook Pro and monthly communication allowance
  • You will benefit from our unique approach to flexible working - Work-Life Balance! And we mean it!
  • Growth and advancement in a forward-thinking and dynamic organization where culture is everything!

Within3 is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at Within3 regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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