Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

Fields Healthcare Research, a Centers for Medicare & Medicaid Services (CMS) approved CAHPS® data collection company specializing in patient healthcare experience research, has recently become a Medallia company. Medallia made this strategic growth acquisition to provide the healthcare industry the ability to combine Medallia’s real-time signal capture capabilities with Fields’ comprehensive survey portfolio and deep CAHPS experience administering patient surveys. Fields Healthcare Research will be run as a subsidiary of Medallia and continue as an authorized CAHPS vendor, led by Ken Fields, President, Fields Healthcare Research.

Responsibilities

• Responsible for the ongoing analysis of operational data, including coordination of data receipt and validation of data quality according to survey data collection protocol.
• Maintains monthly dashboards of key operational performance indicators, incorporating data from multiple internal and external sources
• Coordinates receipt of data from clients and/or subcontractors
• Validates quality of data submitted by clients, and works with supervisor to resolve any data quality errors in a timely manner
• Validates quality of data collected via various sources such as telephone, mail, and web
• Executes established data processing routines
• Performs ad-hoc analyses
• Recommends solutions based upon analyses performed
• Develops and maintains strong working knowledge of CMS CAHPS surveys and requirements
• Stays up to date with all CAHPS related updates and guidelines
• Reviews CAHPS Quality Assurance Plans annually for accuracy and completeness
• Perform data entry on an as-needed basis
• Document and maintain quality assurance processes

Minimum Qualifications

• Bachelor's Degree in Computer Science, Math, Statistics or a related field, or equivalent experience
• A minimum of 4 years of progressive experience in Data Analytics or Data Quality Assurance
• Proficient in Microsoft Office suite

Preferred Qualifications

• Experience in the development of Performance Scorecards/KPI-related dashboards
• Master’s Degree in Computer Science, Math, Data Analytics, or a related field
• Proficiency with php and MySQL
• Gives attention to detail and follows instruction
• Excellent verbal and written communication skills
• Effective time management; maximizes productivity
• Prepares written materials to meet purpose and audience
• Ability to stay organized and multi-task in a professional and efficient manner
• Problem-solving skills
• Ability to work both independently and within a team environment

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

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