General Summary of Position
The Data Analytics Manager combines technical and business skills to promote and support improved performance through data and analytics; has a passion for discovering solutions hidden in large data sets; and is experienced at working with various stakeholders to improve business outcomes. The incumbent is adept at leveraging data to find opportunities for process optimization and using change management models to test the effectiveness of different courses of action. The Data Analytics Manager supports the business and clinical operations of the MedStar Health Capacity and Transfer Center at a system level in alignment with the organization's strategic priorities. The incumbent manages relationships with and communicates data insights to leaders and key stakeholders spanning the various MedStar Health entities to gain operational efficiency, strengthen data-driven decision making, and drive clinical quality and business outcomes. The Data Analytics Manager designs, codes, tests, and maintains relational databases; develops and maintains data analysis, measurement, and monitoring routines within operational and clinical domains including but not limited to bed capacity and utilization, bed cleaning, patient throughput, patient transport, and patient transfers.

Primary Duties and Responsibilities

Demonstrates ease of working with unstructured data. Finds relationships across data sets and integrates data to unlock actionable information. Utilizes appropriate data sources and definitions for each analysis. Navigates and programs data extracts from relational databases (e.g. SQL).

Assumes responsibility for collecting business requirements, data validation, dashboard development, reporting, analysis, and interpretation. Identifies appropriate data sources and works with data owners to obtain appropriate data access.

Collaborates with other technical and operational teams throughout the organization to deliver data solutions which establish and meet business, technical and data governance requirements. Engages in the collection and analysis of operational, financial, and clinical data from disparate sources, including EMR, patient flow, and billing.

Demonstrates data analytics capabilities through development of meaningful key performance indicators (KPIs) and measurement systems compared to baseline performance; measures quantifiable improvement; and drives outcomes that impact MedStar's business operations.

Creates and maintains accurate design documentation and maintains repository of data architecture and design artifacts and procedures. Designs, coordinates, and executes pilots, prototypes, or proof of concepts, provides validation on specific scenarios and deployment guidance as required, meeting established goals and deadlines.

Establishes and manages production data and analytics processes and deliverables. Develops and performs QA processes to ensure data accuracy. Troubleshoots issues and errors. Optimizes analyses and dashboards as requested.

Supports architectural guidelines for the data and analytics environment in areas including scalability, security, performance, data recovery, reliability and usability and applies those guidelines to the design and implementation of reporting and analytics projects.

Leads multiple projects and efforts including design sessions to gather requirements, report and analyze business features for the organizations leadership by orchestrating and delivering cohesive data solutions.

Engages with data stewardship by partnering with stakeholders and subject matter experts to understand, identify, and standardize data sources and data dictionaries that are used for enterprise analytics, business intelligence and reporting. Ensures data accuracy, business rules for metric calculations and validation of outputs.

Performs statistical analysis including hypothesis testing, regression analysis, factor analysis, capability comparison and variance analysis and articulates interpretation of statistical results.

Presents analytics to varying audiences, adjusting the presentation of the data based on target audience (ranging from senior executives to frontline personnel). Presents complex data with simplicity of design in a clear, easy to understand format. Applies data visualization methods effectively, using Tableau, to communicate complex ideas with clarity, precision, and efficiency in a manner that ensures accurate comprehension by the recipient.

Minimum Qualifications
Education

• Bachelor's degree in the healthcare field, analytics, biostatistics, informatics, computer science, business, or engineering required or
• Master's degree in a related field preferred

Experience

• 3-4 years in data collection, management, analysis, and interpretation. Experience supporting customer groups through data analysis, report creation, and graphical presentation. required and
• Tableau Desktop experience preferred and
• Database development and maintenance. Metrics implementation, performance benchmarking, and data/metrics governance required and
• Mathematical process modeling and simulation.. Operational and/or clinical data in healthcare field and knowledge of the healthcare industry preferred

Licenses and Certifications

• No special certification, registration or licensure required

Knowledge, Skills, and Abilities

• Critical thinking, reasoning and problem solving. Demonstrated ability to understand business need(s) and conduct appropriate analysis to translate data into actionable insights. Ability to write complex SQL queries and demonstrated competence developing complex stored procedures, functions, triggers, and other database objects. Demonstrated proficiency with developing dashboards from large databases/data warehouses. Ability to translate concepts into tangible ideas and informative data deliverables. Excellent interpersonal skills and strong verbal and written communication. Demonstrated proficiency with Microsoft Office applications, including Word, Excel, Outlook, Visio and PowerPoint. Demonstrated proficiency with business intelligence software (Tableau Desktop preferred). Experience in the application of advanced statistical techniques and concepts (regression, properties of distributions, statistical hypothesis tests and proper usage, etc.). Knowledge of Python and experience working with Health Catalyst data warehouse preferred. Excellent resilience, comfort with ambiguity and bias toward results.

Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

• Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
• Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
• Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
• More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It’s how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.