Assists clients with business solution definition as well as campaign management and business intelligence tools and/or processes through all or some of the following ways:
• Fully understands details of client's data and Acxiom's marketing capabilities, ensuring clients receive accurately segmented, cleansed, formatted and ready-to-market data.
• Executes and analyzes decision support processes and data to measure campaign/model efficiency, data accuracy, data integrity, operations performance, customer satisfaction and cost effectiveness.
• Provides data, analysis and recommendations to support multiple technical operations and ensure client satisfaction.
• Researches, trouble shoots, administers application administration, conducts application user training, and code changes.

*This is a remote role can be located anywhere in the U.S.

What You Will Do:

•        Data management and data consultation

• Provide attributes and population according to client modeler needs
• Support retro-model score requirements
• Data archive and retrieval
• Execute data extracts and transfers

•        Build model performance/validation reports

•        Manage prod model flow of data between data mart and model score environments

•        Increased complexity of assignments - augmentation and/or independent segment owner.

•        Augmentation (1 or >) or owner of moderately complex assignments.

•        Owner (1 or >) of low complexity assignments

•        Moderate ability to see whole picture.

•        Assists clients with business solution definition through campaign management and business intelligence tools and/or processes.

•        Audits post-production changes to ensure service level agreement compliance.

•        Executes moderately complex campaigns which may include, but is not limited to, the review of campaign specifications, working with clients to validate and obtain sign-off of client deliverables and dynamic campaign execution.

•        Various processes associated with Acxiom Executed Campaign, Custom Client Reports and Datamart Build services such as the Data Mart build process, reporting and analytics and the campaign execution process.

•        Executes simple Custom Client Report Services - utilizing necessary tools; executes standard/automated DataMart Build processes; audits, monitors and ensures SLA compliance.

•        Develops, maintains, and improves client relationship through increased client communications. May have campaign and/or reporting specialty and may be point of contact for some client campaigns.

•        Contributes to (and may provide ownership) to the research process of a technical operation. Provides data, analysis, and recommendations to support multiple technical operations and assure client satisfaction.

•        Provides consultation, support, communication and training to teams and clients on campaign management tools and / or processes. Liaisons with multi-channel partners, providing question support and new set up for transfer and encryption.

•        Participates in change management process for existing solutions which may include, but is not limited to, solution, tool and process changes.

•        Responsible for application administration. Identifies, recommends, and documents code changes or makes appropriate code changes. Constructs and/or enhances data documentation as needed. Changes processes for clients through established change management procedures

•        Investigates and advises clients on potential processing efficiencies, redundancies and/or optimum use of data. Drives and shares best practices, adoption of standards and lessons learned with internal Acxiom teams

•        Documents and conducts performance monitoring and tuning for user applications and environments

•        Maintains subject matter expertise in designated accounts and processes

•        Documents and conducts performance monitoring and tuning for user applications and environments

•        Ensures compliance with established procedures, project requirements and service level agreements through audits.

What You Will Have:

Required :

·        Functional knowledge of solution management.

·        Familiar with Python

·        Familiar with Tableau

Preferred:

·        Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.

·        Solid understanding of relational database design.

·        Knowledge (Understanding of Syntax) in 2 or more: 

·        SQL / PL –SQL

·        Perl

·        Shell Scripting

·        Campaign Management Tools

·        Business Intelligence Tools, specifically Tableau.

·        Familiar with Python

·        ETL Tools

·        UNIX / LINUX

·        Knowledge of Information Technology practices.

·        Demonstrated ability to communicate with clients and internal stakeholders – answering questions, resolving issues, conducting research.

·        Attention to detail, important to monitor and audit.

#GD17

Primary Location City/State:

Homebased - Conway, Arkansas

Additional Locations (if applicable):

Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.