About us:

Kiva is a global nonprofit, founded in 2005, with a mission to expand financial access and help underserved communities thrive. Kiva unlocks capital for borrowers through crowdfunded loans supported by individuals around the world. Lenders on Kiva can start with as little as $25 to support causes that matter most to them, whether that’s gender equity and support for women, refugees, climate change, small businesses, agriculture, and more. Since our founding, over two million people have invested $1.9 billion in real dreams and real opportunity, spanning more than 90 countries and 4.7 million borrowers.

As we work toward our mission, Kiva invests in building and retaining a global team of talent to add to our values-driven and digital-first culture. Our organization is supported by over 700 volunteers and 130+ full time employees dispersed around the world, as well as within team hubs located in San Francisco, Nairobi, Bogota, and Bangkok. Kiva’s team is growing as we pursue exciting new opportunities to scale our impact and create a financially inclusive world.

Kiva's values:

Impact first - This is why we exist. This is the drumbeat we march to. Every day.

Extreme ownership - Own it; you, your relationships, your impact. Insist that others support you and hold you accountable.

Be curious and bold - Never stop learning. Question assumptions. Take Risks and dream big.

Inclusion. Equity. Diversity. - Without reservation and without caveat. In our hiring, in our workplace and in our impact in the world.

Honor and integrity - Do the most right thing in the most right way. Cherish diversity and respect each other.

Love and kindness always - Say what you mean. Mean what you say. And don't say it mean. Clarity. Courage. Kindness.

Role overview:

As a Director of Analytics at Kiva, you’ll be responsible for leading analytics initiatives that affect lenders, borrowers, and Kiva staff around the world. We are seeking someone who is passionate about the Kiva mission and has a track record of developing actionable product insights, driving data self-service, and providing analytics thought leadership. This role will be responsible for delivering customer-focused data insights that inform the product roadmap and broader Kiva strategy, delivering ongoing trend analysis into drivers of Kiva’s key product metrics, and leading Kiva’s analytics team.

At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis; unfortunately, we cannot provide visa sponsorship.

Key responsibilities include: 

• Be a senior voice in the organization, discovering customer-focused data insights that help inform and lead Kiva’s mission
• Assist business owners in modeling their systems, so they can understand trends in key metrics, build forecasts, and estimate the potential impact of new opportunities.
• Guide Kiva to find high-leverage investment opportunities and build high-value consumer experiences and marketing, by enabling data-informed decisions. 
• Conduct exploratory analysis to understand the drivers of Kiva’s current product performance and to identify new opportunities for product features, experiments and cross-functional investment opportunities 
• Design and measure the impact of product experiments, synthesize learnings, and inform and update Kiva’s strategic hypotheses
• Contribute, alongside data science, to the development of our shared data layer and help integrate data science & machine learning models into other departments 
• Perform ongoing trend analysis to inform day-to-day decisions by defining metrics, building critical company dashboards, and sharing out ad hoc analysis
• Disseminate learnings across the business, to product managers, engineers, marketers, and up through senior and executive leadership
• Provide leadership on a range of analytics work occurring across the company, including mentoring data users in support of self-service
• Exhibit strong people management skills in effectively leading a team of two analysts

Preferred qualifications:

• 7+ years experience in data analytics, business analytics, data science, economics, statistics or related field
• Consistent record of conducting proactive data analysis, distilling actionable takeaways, making recommendations, and helping the business act on those recommendations
• Experience designing and evaluating statistical tests, including multivariate tests with non-binary outcome variables
• Well-versed in SQL and facile with Python, R or other statistical packages
• Strong presentation and communication skills, with experience working with cross-functional stakeholders and executives
• Comfortable extensively using BI tools (e.g., Looker, Tableau)
• Experience managing teams 
• Ability to thrive in a fast-paced, dynamic environment and drive change.
• Passionate about Kiva and its long-term potential.

What we offer:

• An opportunity to improve real lives, solve hard problems, and change the world
• A friendly, supportive, and adventurous environment with a team of engaged colleagues
• A comprehensive, industry-leading benefits package including health, dental, and vision insurance, parental leave, professional development, 401k matching, generous PTO, and more.
• Opportunities to connect with and learn from colleagues and partners around the world
• Salary range: $110K - $185K; a final offer will be dependent upon a candidate’s location, skills, and experience. 

A diverse and inclusive workplace where we learn from each other is an integral part of Kiva's culture. We actively welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission!

We will only accept applications directly from candidates. Kiva will not be responsible for any recruiting agency fees, absent a formal agreement.