View All Jobs

Moving is one of the most universally relatable problems. Everyone’s done it -- and everyone knows how frustrating and painful it can be. Updater is solving that pain at scale. We’re a well-funded and growth-focused company that helps over 25% of all households in the US move annually, and we’re growing quickly.

On the Data team, our mission is to use data to improve business outcomes. We partner closely with stakeholders across the company to democratize data-driven decision-making and bring data to bear on Updater’s toughest problems. We play an active role in all major business decisions, and originate impactful initiatives that help build the next-generation moving experience we’re creating for hundreds of millions of Americans!

As the Director of Data, Analytics, you’ll lead Analytics at Updater, the team that embeds across all product areas alongside our Product, Design, and Engineering teams to define, evaluate, and grow our core product across all verticals. You’ll be a key member of Data team leadership, steering your team to foster strong cross-functional collaboration and leverage best-in-class data science methodologies that deliver outsized business impact and user experiences. Your goal is to lead your team to deliver better business outcomes and moving experiences for everyone who uses Updater.

Learn more about our Data team

• How we built a scalable data platform architecture with Airflow and dbt (part I and part II)
• Updater Data and Product teams speak at Optimizely user conference about how Data and Product teams can collaborate to maximize experiment velocity
• Podcast on mentoring featuring Updater VP of Data Chris Byington
• Updater partners with National Association of Realtors to provide real-time relocation insights

About the Role

• Lead, mentor, and grow a world-class Analytics team (currently 2, ideally growing to 10+ within 2 years).
• Be a senior thought leader at the company who amplifies business growth by establishing a culture of data science excellence, and bringing your team’s skills to bear as a critical partner in all aspects of our business.
• Collaborate with senior leadership on initiatives to grow the company across multiple verticals simultaneously.
• Introduce, expand, and guide novel approaches to data analysis and insight-based decision making as a data science domain expert for the company.
• Democratize data-driven decision making by arming all Updateers with the education, guidance, and tools needed to turn data into information and deploy it to maximize their impact.

About You

• Management: Experience managing a cross-functional Analytics team with a focus on career growth, psychological safety and performance. 
• Humility: You are low-ego, and have a strong sense of empathy. You have an informed point of view, but aren’t afraid to be proven wrong — and are open to trying new tools, techniques and methodologies best to most efficiently and impactfully solve problems
• Strong communication: you’re as comfortable talking with our VP of Product Operations as you are with our Director of API Engineering.
• Comfortable with ambiguity: you’re used to being asked open-ended questions and whittling them down to questions that can be answered by hard data.
• Cross-functional: Experience building process and driving alignment across multiple stakeholders (Product, Engineering, Design, Marketing, Sales, Success, etc.)
• 8+ years experience in Analytics or related field.
• Expert knowledge of statistics.
• Strong Python and SQL skills.
• Experience with modern reporting tools (Looker, Metabase, Superset, etc).

Bonus Points For

• Experience productizing a recommendation engine.

About Updater

Updater makes moving easier for the 17 million households that relocate every year in the US. With Updater, users seamlessly forward mail, transfer utilities, connect TV and internet, and much more. Thousands of the most prominent real estate companies in the US (from real estate brokerages to multifamily and relocation companies) rely on Updater’s real estate products to save clients hours with a branded and personalized Updater moving experience.

Headquartered in New York City, Updater has raised over $200 million from leading investors, including SoftBank Capital, IA Ventures, Commerce Ventures, Second Century Ventures (the strategic investment arm of the National Association of Realtors®), and more. Updater ranked #3 on Crain's 2016 Best Places to Work in NYC, ranking as the highest-rated tech company on the list, and ranked #7 in 2018. For more information, please visit www.updater.com.

Updater is proud to be an equal opportunity employer and will consider all qualified applicants regardless of color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, actual or presumed belonging to an ethnic group, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.